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Some people, based on support contract, are not allowed to call that number for Q&A, only for problems. I beleive in the interim, they are allowed to call for Q&A. Somewhat hard to update your Q&A entries when the revise button has been removed. Larry Gray Large Systems Engineering Lowe's Companies 336-658-7944 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chase, John Sent: Wednesday, November 14, 2007 1:02 PM To: [email protected] Subject: Re: latest ibmlink news (still not working, shock and surprise) > -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Robert Justice > > from ibmlink web site > > Voice Support alternative for SoftwareXcel customers > > 14 November 2007 > > An emergency process has been instituted for customers with an active > contract for SoftwareXcel basic edition or SoftwareXcel enterprise > edition when IBMLink or an IBMLink function is unavailable. Customers > with a high impact question can call 1-800-IBM-Serv (1-800-426-7378) > for support during the time of the outage. Gee, that looks like the same number that's been available for that purpose for the past decade or so..... I wonder if anybody at IBMLink realizes that wheel has already been invented. -jc- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
