I just got a reply to an SR asking for more information about the
problem, then adding the text:
Please also let me know what impact this issue has on your day
to day business so we can understand the situation better.
I look forward to your reply and clarification. Thanks!
Am I to infer that IBM no longer believes in repairing defects simply
because it's the right thing to do?
This rather blurs the line between an SR and a requirement.
-- gil
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