Right, severity. Charles Composed on a mobile: please excuse my brevity
Lizette Koehler <[email protected]> wrote: >I have seen this question with most vendors. > > What is the impact to your environment. How critical is this to be fixed. > >I think it helps them to triage the problem and put it in the queue where it >will get the correct attention. > > Is this a SHOP DOWN or a Minor inconvenience. > > >Lizette > > >-----Original Message----- >From: IBM Mainframe Discussion List [mailto:[email protected]] On >Behalf Of Paul Gilmartin >Sent: Monday, July 22, 2013 1:41 PM >To: [email protected] >Subject: SR Policy > >I just got a reply to an SR asking for more information about the problem, >then adding the text: > > Please also let me know what impact this issue has on your day > to day business so we can understand the situation better. > I look forward to your reply and clarification. Thanks! > >Am I to infer that IBM no longer believes in repairing defects simply because >it's the right thing to do? > >This rather blurs the line between an SR and a requirement. > >-- gil > >---------------------------------------------------------------------- >For IBM-MAIN subscribe / signoff / archive access instructions, >send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
