I have seen this question with most vendors.
What is the impact to your environment. How critical is this to be fixed.
I think it helps them to triage the problem and put it in the queue where it
will get the correct attention.
Is this a SHOP DOWN or a Minor inconvenience.
Lizette
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf
Of Paul Gilmartin
Sent: Monday, July 22, 2013 1:41 PM
To: [email protected]
Subject: SR Policy
I just got a reply to an SR asking for more information about the problem, then
adding the text:
Please also let me know what impact this issue has on your day
to day business so we can understand the situation better.
I look forward to your reply and clarification. Thanks!
Am I to infer that IBM no longer believes in repairing defects simply because
it's the right thing to do?
This rather blurs the line between an SR and a requirement.
-- gil
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