On Mon, 22 Jul 2013 13:48:33 -0700, Lizette Koehler wrote: >I have seen this question with most vendors. > > What is the impact to your environment. How critical is this to be fixed. > >I think it helps them to triage the problem and put it in the queue where it >will get the correct attention. > > Is this a SHOP DOWN or a Minor inconvenience. > There's a checkbox for that; I checked "No" and opened as SEV3.
Tunnel vision. Imagine that Charles had reported his "integer" problem. But with a circumvention available it has no longer an impact on his "day to day business". Does that justify IBM's leaving the pitfall for other customers to encounter, with anguish similar to Charles's? And for each customer, finding a circumvention becomes a one-time experience; no impact on "day to day business". Ouch! Or is it IBM's responsibility to assess the potential distributed impact across the customer base? Defect-riddled software in the aggregate impacts day to day business even though the blame can not be laid on any single defect. >-----Original Message----- >From: Paul Gilmartin >Sent: Monday, July 22, 2013 1:41 PM > >I just got a reply to an SR asking for more information about the problem, >then adding the text: > > Please also let me know what impact this issue has on your day > to day business so we can understand the situation better. > I look forward to your reply and clarification. Thanks! > >Am I to infer that IBM no longer believes in repairing defects simply because >it's the right thing to do? > >This rather blurs the line between an SR and a requirement. > >-- gil > >---------------------------------------------------------------------- >For IBM-MAIN subscribe / signoff / archive access instructions, >send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
