Hi Karl, Down system + IBM contract = sev1 depending on your contract terms.
At this point, could be a number of things. What was your resolution last time? The IBM manuals you mentioned should be available online. HTH, Linda Sent from my iPhone On May 7, 2014, at 12:12 PM, Karl Severson <[email protected]> wrote: > Group: > I post very little here because I have little or no trouble with the 5 old > IBM systems I administer though I do enjoy reading other people's posts. I > can't say the same thing about the z10 system that I help with on occasion. I > have posted on this system before - it is in Oklahoma City (OKC) and I'm in > California. A power outage crashed the system a few weeks ago. The IT staff > was unable to bring the system up after power was restored. Because the > DS6800 was acting strange (wouldn't power off and storage manager wouldn't > talk to it) IBM service was called and the hardware was deemed okay so we > were told that the data on the disks was likely corrupted. > > Like the last time I posted about a problem with this system, they were > getting an ACTZ0182 which said "Activation Complete Load Not Processed" when > trying to do an activate (IPL). So I suggested they try and IPL the system > from tape just to see if the system would come up. After the system was > rebuilt since the last data corruption ordeal a utility tape was created > along with a DDR backup of all of the system volumes. The activation profile > was changed to aim at the address of the tape drive instead of the 610RES > pack and an activate was tried with no luck. Note: this is how it's done on > older systems like the P/390's I have so I was hoping it would be the same on > the z10. Maybe I'm wrong. > > Since the crew out in OKC are not IBM administrators, I called service on > their behalf to save time. I specified that I would like someone to examine > the z10 and tell us what we need to do to get it running again. The system is > still under warranty and under service. I gave IBM the phone number of who to > contact in OKC for a visit request and the contact mentioned something about > not being able to IPL the system from tape. The person he was speaking to at > IBM said that no one there knows how to do that and that an IBM Business > Partner should be contacted. Huh? > > I'm pretty sure that is a mistake but have things gotten that specialized > that some of the "simpler" things have gotten lost in the static? Why would a > customer call on a business partner, who I imagine would be a separate > charge, if they have a warranty and service contract with IBM? Is the DS6800 > so sensitive that a power outage would corrupt the data every single time or > could something else be going on here? > > Anyway, am I correct in my assumption that IPLing this system from tape is as > I stated above? I don't have any of the manuals/DVDs that came with the > system as they are in OKC with the system. > > Thanks in advance for your time. > Karl Severson > Raytheon Company > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
