Timothy Sipples wrote: >Elardus Engelbrecht wrote: >>If you get your chargeback defined+setup properly, do your SMF, DCOLLECT, 3th >>party transaction monitor, etc. properly, you can't go wrong with chargeback.
>I disagree, unless the "etc. properly" part is truly enormous in scope. Feel free to disagree. I fully respect you and read all your posts (as I do with other posts). Sometimes I relay your announcements to my colleagues. >I notice you didn't mention anything outside the mainframe, for example. This is IBM-MAIN, the last time I checked! ;-D But to clarify, our chargeback systems are taking in account of everything. For mainframe - batch jobs, transactions, printing. For services (DBAs, call centre agents, z/OS, networking, office space, software development, etc.) we also do chargeback. I will not go further in details of chargeback and service level agreements, because we deliver an all-in-all services (mainframe, midrange, PCs, laptops, networking, printing, training, etc.) to clients. >Is everything else free? :-) I really wish... ;-D >Here's another gigantic problem. Even if (big if) you could precisely measure >and allocate marginal costs at every moment, is cost the *only* factor? No, >it's only one factor...along with (vectors of) functionality and quality. Agreed. For example about printing, we see how many boxes of paper are used each month and then we see how many clients are printing how many pages. All costs (electricity, staff, paper, ink, etc.) are combined and tariffs (A4, A3, black/white or colour, simplex/duplex) are then worked out. Not precisely, but a reasonable estimate so we don't run bankrupt or overcharge them that the clients are dropping us. So if you print 5 pages, it should cost you a few cents, but if you print 20 boxes of A4 pages, then your wallet will get somewhat hurt. The same goes for a batch job. A little IEBGENER is cheap-cheap, but a long running DB2 job with query from hell is expensive. For some costs, you just can't calculate it. One example, we don't charge for FTP, simply there is no accurate way to try to guess costs. To conclude: chargeback is a fine art of balancing costs and profits... Groete / Greetings Elardus Engelbrecht ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
