It used to be that SE's were free and, like SHARE, offered IBM valuable market research. The SE generally saw his job as making it easier for the customer to use IBM products and forestalling temptation to look at other vendors.
-- Shmuel (Seymour J.) Metz http://mason.gmu.edu/~smetz3 ________________________________________ From: IBM Mainframe Discussion List <[email protected]> on behalf of Edward Gould <[email protected]> Sent: Tuesday, January 9, 2018 10:51 PM To: [email protected] Subject: Re: Accessing 65536 devices > On Jan 9, 2018, at 6:05 AM, John Eells <[email protected]> wrote: > > Of course they do. But, with the Storage and Replication teams spread as > they are across several IBM sites and no fewer than 8 timezones, it's usually > faster (both in real time and my time) to deal with people who are available > in the moment to find the right one or ones to answer a particular question. > > And, all appearances to the contrary, I do have a day job. ;-) > > -- > John Eells > IBM Poughkeepsie > [email protected] <mailto:[email protected]> John, I don’t expect you to answer this, but here it goes. IBM seems to have gotten out of the answering questions mode and seemingly wants to charge for answering questions. Isn’t this extremely shortsighted on IBM? IBM SE’s used to field these questions and gave answers back to the customer same day or less. IBM dropped SE’s so now the customer is left trying to decide what to do. This seems to be not only stupid but bad for sales. We now have companies that compete with IBM and the only person that management talks to is sales reps. We know sales reps aren’t all that reputable (I won’t repeat the half truths and quarter lies I have heard from them). To top it off they have the customer calling a 1-800 number who knows ZERO about the customer. If I walked into a car showroom and if I had a question to ask about a car and were told that for every question I had I had rot pay say $100, I would walk out of the showroom and avoid that car type again. I see no difference than an SE being a sales rep that a car dealer. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
