Alan, when I call the number, 1-877-426-2784, should I ask for Level 2 at the beginning of the conversation? Couldn't Chuckie be sent in as a Black Ops kind of thing to fix my records or my profile? I watched Mission Impossible last night so I know it can be done.
-----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of Alan Altmark Sent: Monday, April 12, 2010 9:11 AM To: [email protected] Subject: Re: shopzseries On Monday, 04/12/2010 at 08:25 EDT, "Gentry, Stephen" <[email protected]> wrote: > I?m sorry to post this to the list but I am getting no satisfaction from the > normal support phone numbers when I contact shopzseries with log on problem. > > I keep getting past off to another person. The last person I was in contact > with told me to call the support number I started with. So, if anyone knows > who can be contacted regarding logging on to shopzseries that is not level 1 > (one) support, I?d appreciate the information. > > This is NOT an intent to start a flame thread regarding shopzseries, I just > want to log on, get the RSU I need so I can do my job. Call again. When you get to Level 2, tell them what happened. If they can't deal with it, ask to speak to the Duty Manager. Alan Altmark z/VM Development IBM Endicott
