IBM seems to be moving to a new Support Portal (that may be named something slightly different). I have not invested enough time trying to get it working.
It seems that your profile is messed up. At least it's not the Finnish one I get sometimes! Try this: >From the screen you DO get, at the top of the screen click on: Support & Downloads, then More, then Access premium services, then IBMLink That brings me to a screen that looks a lot like the good old, reliable, never failed 3270 green screen. But that may be based on my personal profile. If your profile is messed up, you probably have to travel down some IBM GUI twisty paths, picking up swords and torches along the way until you reach just the right cavern to set up your profile again. The 3270 green screen may not have had a pretty gui face, but it worked every time with a minimum of fuss - especially when you needed something in a hurry when solving a critical problem. When you searched for buckets, you did not even have to KNOW ahead of time all the upgrade and subset names, there were lists available at the press of a PF key. <sigh> Mike Walter Hewitt Associates The opinions expressed herein are mine alone, not my employer's. "Gentry, Stephen" <[email protected]> Sent by: "The IBM z/VM Operating System" <[email protected]> 04/12/2010 09:29 AM Please respond to "The IBM z/VM Operating System" <[email protected]> To [email protected] cc Subject Re: shopzseries I received your email with the web page .bmp. That is not the screen I get when I log on. My employer assures me they have purchased a subscription. However, I will check that again. -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, April 12, 2010 10:25 AM To: [email protected] Subject: Re: shopzseries Hi Steve, I've attached a screen shot of what I see, that probably won't make it to the list. Perhaps your employer has not purchased a ServiceLink subscription? Peter -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of Gentry, Stephen Sent: April 12, 2010 10:17 To: [email protected] Subject: Re: shopzseries When I go to that screen and log in, I get a screen whose title is: Purchase/upgrade tools. There is nothing on the screen that mentions ServiceLink, nor in the drop down lists. -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, April 12, 2010 10:10 AM To: [email protected] Subject: Re: shopzseries You could try this link: https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persi stPage=true&page=/ibmlink/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc %3DCA&PD-REFERER=none&error= Peter -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of Gentry, Stephen Sent: April 12, 2010 09:57 To: [email protected] Subject: Re: shopzseries When I go to that screen and log in, I get a screen whose title is: Purchase/upgrade tools. There is nothing on the screen that mentions ServiceLink, nor in the drop down lists. -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of Bill Munson Sent: Monday, April 12, 2010 9:52 AM To: [email protected] Subject: Re: shopzseries www.ibm.com/ibmlink brings you to the sign in screen for ServiceLink good luck Bill Munson Sr. z/VM Systems Programmer Brown Brothers Harriman & CO. 525 Washington Blvd. Jersey City, NJ 07310 201-418-7588 President - MVMUA http://www2.marist.edu/~mvmua/ VM Project Officer - SHARE http://www.linkedin.com/in/BillMunson "Gentry, Stephen" <[email protected]> Sent by: The IBM z/VM Operating System <[email protected]> 04/12/2010 09:47 AM Please respond to The IBM z/VM Operating System <[email protected]> To [email protected] cc Subject Re: shopzseries What should I look for? ServiceLink? If so, it is not displayed on the web page. -----Original Message----- From: The IBM z/VM Operating System [mailto:[email protected]] On Behalf Of Charles Grady Sent: Monday, April 12, 2010 8:49 AM To: [email protected] Subject: Re: shopzseries If you just need an RUS... Why not IBM.COM/IBMLINK and just order the zVM RSU there?. >>> [email protected] 04/12/10 08:25AM >>> I'm sorry to post this to the list but I am getting no satisfaction from the normal support phone numbers when I contact shopzseries with log on problem. I keep getting past off to another person. The last person I was in contact with told me to call the support number I started with. So, if anyone knows who can be contacted regarding logging on to shopzseries that is not level 1 (one) support, I'd appreciate the information. This is NOT an intent to start a flame thread regarding shopzseries, I just want to log on, get the RSU I need so I can do my job. 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