>> - 2005 hard disk, clicking noise: hard disk replaced (2 days) >> - 2006 got kingston memory& dell confirmed warranty not void >> - 2007 video fan not working: fan was replaced (2 days) >> - 2009 power input pin lose: AC adapter& motherboard replaced (2 days) >> - 2010 one strand of hair went inside LCD screen: screen replaced >> - 2010 a flying scissor and desktop monitor damaged: monitor replaced >> - 2011 two defective graphic cards: both graphics card replaced >> > > So is the quality of dell product so bad, that mem was upgraded, HDD > had problem, GPU fan, etc. I thought product (not just PC) would be > one that runs for years without issues. Which is what thinkpads are > famous for. I think any good product should be running without major > issue for long time.
May be.. if you look at it that way. But at the end of the day, any product can break and, in my opinion, a good service is a must and Dell provides that. In the last weekend's rain, I think, one of the power lines got hit by lightning and there was a power surge. Both my UPSes went to overload and shut off for a brief second. The end result, I think, I lost a PSU/SMPS. One can argue that the 2 other PSU/SMPS survived while the Dell one died but these are extreme situations and I am happy that I will have the Dell technician visit today to replace it for me. Considering, I placed the service request on Sunday, I think this is good service. -- 0 _______________________________________________ ILUGC Mailing List: http://www.ae.iitm.ac.in/mailman/listinfo/ilugc
