..... > May be.. if you look at it that way. But at the end of the day, any product > can break and, in my opinion, a good service is a must and Dell provides > that. > > In the last weekend's rain, I think, one of the power lines got hit by > lightning and there was a power surge. Both my UPSes went to overload and > shut off for a brief second. The end result, I think, I lost a PSU/SMPS. One > can argue that the 2 other PSU/SMPS survived while the Dell one died but > these are extreme situations and I am happy that I will have the Dell > technician visit today to replace it for me. Considering, I placed the > service request on Sunday, I think this is good service.
Good product is a result of engineering effort, while good service is a management concept thing (more often than not). IMHO a good product is one that has good design behind it. Not give a crap first and then compensate it with after sales service. I mean a good engineered product is much easier on the customer than support. Support involves the support personal's mood at that time and also relies on his knowledge of how to handle customer and his technical expertise and so many other factors. Which i think is unecessarly put through the customer. IMHO we should never be relaying on customer support unless it is a extreme case like you mentioned above ( thunder stike ) . If you going by support to evalute a product , i think that we have made a wrong decision. technical specs and performace stats at worse conditions and peer review are what i would consider as good criteria for judging a product. Its all my opinion though. --ashwin _______________________________________________ ILUGC Mailing List: http://www.ae.iitm.ac.in/mailman/listinfo/ilugc
