>
> Mail sent to [email protected] reflects immediately in the user's webmail,
> Outlook, couple of other mail clients, but NOT his BB.  It may take
> anything from 15 seconds (acceptable) up to an hour (definitely not
> acceptable) to reach his BB.

Sent from any domain? Even from foo.com, his own email - self test?
If self test works immediately, then you should check sending email
from some other domain where u have mailserver access and check logs
for delay.
I would also consider if any of the sending domain is greylisted.

-- 
Srikrishna Das
(krish at irc.freenode.net)

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