On Fri, 27 May 2011 23:55:05 +0530, "Raj Mathur (राज माथुर)"
<[email protected]> wrote:
> 
> I'd go with that, except for one datum: mail sent to the user's account 
> on the other domain on the same server reaches his BB immediately.
> 
> Figure that one out!

Do you have data available over an extended period of time that the user's
other domain receives the email instantly each and every time? That
shouldn't be the case unless there's some difference between other user
accounts and that user's account on the Vodafone's blackberry interface.

Are all the users facing it or just that single user?
If it's just that single user, or only those users which have accounts on
both the domains, then a dirty thing to do would be that on Vodafone's
interface try entering the server for the first account via the domain
name, and for the second account enter the IP address instead of the domain
name. So we've two separate servers. Just a guess though :-)

> In the meantime I'll see if the service provider mentions IMAP IDLE in 
> their report.  If they do, will disable it altogether if possible -- 
> what with all the custom scripting et al, it's going to be painful to 
> switch IMAP servers at this stage.  (Which reminds me, need to upload 
> those scripts somewhere.)

As Karanbir said, IMAP IDLE may not be the issue. I just mentioned it
because I saw a significant improvement using dovecot instead of courier,
both on my Nokia and email clients - Thunderbird specifically. That's the
only sort of 'push mail' mechanism available with dovecot and courier from
what I know.

> Worst case scenario, will recommend setting all BB accounts to POP3 -- I

> presume that is possible?  Or do RIM/service provider decide which 
> protocol they will use on your behalf?

Not sure if that's possible. I just checked with the guy who used to
configure blackberries via the service providers web interface and he
mentioned that blackberry does that automatically - you can't specify the
servers. In any case, going POP3 would put a delay - it would possibly be a
periodic exercise which would mean there's not going to be any more instant
emails.

Regards
Vivek Kapoor
http://exain.com

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