Re: iMacDV dying off

[Don Hinkle]

If the basic tekkie doesn't help you, ask to talk to his supervisor. 
Keep escalating until you get satisfaction.
AT&T, back when it was a powerhouse, taught me that when I was working 
there.
-don

On Friday, January 9, 2004, at 12:37  PM, chris wrote:

Phoned the Apple centre to explain the situation. I was hoping for a
grace period given the circumstances. No way.
I would call them again, and raise a MAJOR stink. They should have 
record
that you called before the warrenty expired complaining of the same
problem.

Of course they are going to tell you tough luck, but that's because 
they
don't WANT to fix it. So they weed out those that really don't care by
saying No. But if you make enough of an issue of it, they will probably
give in and take it in under warrenty.

Be sure to remind them that YOU wanted to send it in when it first
happened, and THEY told you not to. And had it not been for THEIR
recommendation, you would have had it fixed before the warrenty ran 
out.

-chris
<http://www.mythtech.net>
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-donald henry hinkle

We aim above the mark to hit the mark. -Ralph Waldo Emerson

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