Hi Ron and thanks for helping with this where you can...
> > (3) The disk space limit is having intermittent problems --- we notice it
> > warns us on some accounts and not others (sometimes I think it is because
> > there is one giant e-mail that takes up the space, which would be hard to
> > warn about, but there are others who just have a ridiculous
> > amount of text
> > e-mail and there was no warning).
>
>Are you talking about the webmail account size graph and JavaScript warning
>prompt? What problems exactly have you seen?
Yes, about the graph: it will continue to receive mail beyond the specified
disk space and in some accounts, it is not there at all. I set the limit
to 10MB in the KWM config file. Is there another place I need to specify this?
On some accounts, I have noticed that it isn't there at all. I know it's
not a browser version issue because I am able to access other accounts
using that same browser with the graph displaying....funny, huh?
> > Sometimes, the left menu (that
> > contains
> > the list of Folders and displays the mailbox usage meter) just does not
> > appear on certain accounts in the same browser. When we create a folder,
> > it doesn't appear either...and it is still receiving new
> > messages. Why is
> > this?
>
>Some browsers have a timing issue on the initial load with that left frame,
>where it doesn't come up right away. It's very tough to reproduce the
>problem. Clicking the refresh button in the browser window (not above the
>menu) normally brings it up. It's something we're still looking at, but
>thankfully happens only rarely. If you can find a way to reproduce it
>consistently, let us know and we'll work on making it go away completely.
Hmmm...yeah, I had her clean out her mailbox and it still wasn't
there...then the next day, it appeared. Am I crazy?
>As a general tip when you're seeing lots of problems, look hard at your DNS
>settings for the domain(s). You might want to post them here, or on the big
>list, or go to Scott Perry's helpful site at http://www.declude.com and run
>your domain(s) through his automatic checker system.
My network guy thinks it might be a 'lazy' ethernet card, so he is
switching it out to see if that helps. Thanks again Ron.
Mary
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