I have only seen this if there is a corrupted message in their box.
Usually either having them log in the web interface and deleting it
or opening up the Imail Client on the server and deleting it is the
only way to fix it.
Could be different in your case but that is what has happened here
on a few occasions. Even with our previous mail server.
Dusty
----- Original Message -----
From: Greg Wanner <[EMAIL PROTECTED]>
To: IMail Forum <[EMAIL PROTECTED]>
Sent: Tuesday, June 22, 1999 3:45 PM
Subject: [IMail Forum] MS Internet Mail Program
> Anyone see this problem before?
>
> Customer is using Microsoft Internet Mail and New client software, when
they
> access their POP account, they get a message downloading x number of
> messages. But either fewer or no messages are received. I have had them
> uninstall and reinstall the latest version of the software. Deleted their
> account and re-created it. Still no luck. They have been customers for
a
> very long time, but this just started happening. They haven't made any
> changes other than reinstalling per our request when the problem started,
> and we have not changed any server setups. (We are using IMail 4.06).
>
> Any suggestions..... Thanks.
>
> [EMAIL PROTECTED]
>
>
>
