All of AOL's traffic runs through a cluster of proxy servers. Some types of
traffic are affected more transparently than others. (hence the old "Ignore
source ip", the server sees a different IP than it thinks it should) You
might want to have one of them telnet to port 8383 and (if they feel
daring) try to simulate a post to see what's happening. However, if they
are getting the logon screen, odds are they're getting through. And, if
they are getting a logon failed, I'd say there's a good chance it's getting
back as well. One other thing to try, if you move the mail server to port
80, does it let them in? This may tell us that AOL is letting 80 do things
that other ports aren't allowed to do.
Jonathan
At 09:55 PM 8/24/99 -0500, you wrote:
>Several users have been logging on from AOL with no
>problems for several months now. For the last three
>weeks these same users have not been able to access
>web messaging at all. They always get Login Failed.
>
>Any ideas on how to solve this? Yes, I do have the
>ignore source checked in Imail Web Msg Admin.
>Judging by the lookup on the affected IP's it appears
>that AOL is running users through a proxy. Perhaps
>they don't have port 8383 open?
>
>Dusty
>
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