Hi Kevin, Any word on the folks in "TS" on POP3 duplicate downloading? Just got off the phone with another user who had to clean up 220 newly re-downloaded messages.
Thanks, Doug > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis > Sent: Friday, February 24, 2006 10:01 AM > To: [email protected] > Subject: RE: [IMail Forum] Messages Downloading multiple times > > hello douglas, brian and all, > > so your end users are seeing lots of dupes when popping - > looks like several others are too. i'll check around and see > what we are hearing in TS. > > "Yet they still have hiccups wherein they end up downloading > duplicates of all the mail in their inbox again. They use > Outlook, Outlook Express, Eudora and whatever Mac ships on > OS-X these days respectively. It usually happens a couple of > times a week, seemingly at random. > > This happened less frequently under 8.21 and seems to happen > more frequently under 8.22." > > bye for now, > > kg > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Douglas A. > White > Sent: Thursday, February 23, 2006 8:06 PM > To: [email protected] > Subject: RE: [IMail Forum] Messages Downloading multiple times > > > > > Brian, did you ever get an acceptable answer for this? I > also was sent the knowledgebase article on what might cause > the multiple download problem and we are in compliance. > > We're running Imail 8.22 and I have a VERY light load on our > mail server. It only serves about 20 users, with the > majority of the load being serving some 25 list serves. We > only process about 1000 or so messages a day across all the domains. > > Anyway, the users have checked their POP3 email polling > frequency and we've determined that nobody checks their > mailbox more than every 20 minutes. Yet they still have > hiccups wherein they end up downloading duplicates of all the > mail in their inbox again. They use Outlook, Outlook > Express, Eudora and whatever Mac ships on OS-X these days > respectively. It usually happens a couple of times a week, > seemingly at random. > > This happened less frequently under 8.21 and seems to happen > more frequently under 8.22. > > If I thought Imail 2006 would fix the problem, I would > probably upgrade as it's covered under our SA. But with the > issues presented on this list about it, I'm holding off. > > Anybody at IPSwitch listening???? > > Doug > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > Brian Hruska > > Sent: Tuesday, February 14, 2006 11:30 AM > > To: [email protected] > > Subject: Re: [IMail Forum] Messages Downloading multiple times > > > > Thanks for the feedback. Cannot say exactly which version > it started > > on, but was never a problem till this last year. My admin program > > about box says I'm on 8.21. > > > > In my situation, it is not the issue of setting Outlook's automatic > > checking for email too often. > > > > I will try restarting Webmail next time it happens. > > > > Any other suggestions would be welcome. I've been hoping to do the > > upgrade to 2006 with the idea that it might take care of > it, but I'm > > scared to with all the discussion here. Think I'll wait for a few > > more patch versions! > > > > Brian > > > > > > > > ----- Original Message ----- > > From: "Michael Thomas - Mathbox" <[EMAIL PROTECTED]> > > To: <[email protected]> > > Sent: Monday, February 13, 2006 3:13 PM > > Subject: Re: [IMail Forum] Messages Downloading multiple times > > > > > > > Hi, > > > > > > This has been discussed before. You might want to search > > the archives. I > > > personally have seen this issue on Versions 8.15 and older > > versions under > > > two conditions: > > > > > > 1. The user has their Outlook/Outlook Express set to check > > email every > > > minute or every three minutes. Then they get a large > > download with a lot > > > of > > > files, the total of which requires longer to download than > > the check email > > > cycle. Before they can finish downloading, OE checks for > > new email. Since > > > the first cycle has not completed, the emails that have > > been downloaded > > > have > > > not been marked as read, which only happens when all emails > > have been > > > read. > > > After the second cycle has started, the whole thing > > snowballs even deeper. > > > In this case, have the user set their check for new mail > > cycle time to a > > > reasonable value. Note that I have seen this issue with > > users on a 256KB > > > T1 > > > with large downloads and a check cycle of one minute. > > > > > > 2. The WebMail service is hosed. Stop and restart the > > WebMail service. If > > > the problem is not item 1 above, then stopping and starting > > the WebMail > > > service usually fixes the problem. Don't ask me what the > > WebMail service > > > has > > > to do with POP3. I do not know, but it works. To understand > > that, you > > > would > > > have to ask Ipswitch. > > > > > > Note that I am currently running 8.22 and that I have not > > seen this issue > > > since upgrading to 8.22. That doesn't mean that I won't see > > it in the > > > future. On the otherhand, I did not see it all that > often on 8.15. > > > > > > Mike > > > > > > > > > ----- Original Message ----- > > > From: "Imail" <[EMAIL PROTECTED]> > > > To: <[email protected]> > > > Sent: Monday, February 13, 2006 2:37 PM > > > Subject: RE: [IMail Forum] Messages Downloading multiple times > > > > > > > > > This problem started for us with v8.2. So far it has only been a > > > problem with the clients that use Eudora. It got a little better > > > with Eudora by changing the number of threads but still > comes around > > > from > > time to time. > > > > > > We haven't seen it with any of our Outlook or Outlook Express. > > > > > > I can't say that it was caused by huge emails or > disconnects since > > > one of the people that has the issue is me using Eudora > at my home. > > > I attach large files regularly and only had the disconnect on the > > > upload not the download side. I've tried many different > things and > > > the only one that seems to help is keeping the inbox empty. > > > > > > I tend to believe the problem is in Imail's pop, not the clients. > > > > > > > > > At 01:13 PM 2/13/2006, you wrote: > > > > > >>I would say it is not a mal-formed email, just a huge one from my > > >>experience. It is usually a dial-up account in my experience > > >>though. > > >> > > >> > > >>Thanks, > > >>Grant Griffith > > >>Web Application Developer > > >>Enhanced Telecommunications Corp. > > >>(812)932-1000 > > >> > > >>---------- > > >>From: [EMAIL PROTECTED] > > >>[mailto:[EMAIL PROTECTED] On Behalf Of > > Brian Hruska > > >>Sent: Monday, February 13, 2006 2:12 PM > > >>To: [email protected] > > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > > >> > > >>So you believe it was a specific mal-formed email? I spoke with > > >>tech support, and after analyzing the pop3 log they said > it looked > > >>like the connection was getting terminated via the > firewall or other > > >>non-imail mechanism. I know its not hardware, cables, > etc. I have > > >>seen the problem stop at all sorts of different emails, > not always a > > specific one. > > >> > > >> > > >>----- Original Message ----- > > >>From: <mailto:[EMAIL PROTECTED]>John Carter > > >>To: > > <mailto:[email protected]>[email protected] > > >>Sent: Monday, February 13, 2006 12:47 PM > > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > > >> > > >>We have seen the same thing across our network. > > >>Most of the time we have been able to log in by webmail, > delete the > > >>offending message, and rock on with Outlook. (Yes, it usually is > > >>some stupid joke email.) Once when that didn't work, we had to > > >>delete > > the inbox. > > >> > > >>John C > > >> > > >> > > >>---------- > > >>From: > > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > > [EMAIL PROTECTED] > > > .com > > >>[mailto:[EMAIL PROTECTED] On Behalf Of > > Brian Hruska > > >>Sent: Monday, February 13, 2006 11:37 AM > > >>To: [email protected] > > >>Subject: Re: [IMail Forum] Messages Downloading multiple > times No, > > >>this is actually on the internal network so there's no > performance > > >>delay at all. Often its when there are large quantities > of emails > > >>to download, and it hangs up part way through it. Then when you > > >>retry, it does it again and never > > deletes the messages. > > >> > > >> > > >>----- Original Message ----- > > >>From: <mailto:[EMAIL PROTECTED]>Grant > > Griffith - IMail > > >>To: > > <mailto:[email protected]>[email protected] > > >>Sent: Monday, February 13, 2006 11:23 AM > > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > > >> > > >>Yep, I have seen this multiple times on a dial-up > connection. Too > > >>many people sending huge joke > > emails anymore. > > >> > > >> > > >>Thanks, > > >>Grant Griffith > > >>Web Application Developer > > >>Enhanced Telecommunications Corp. > > >>(812)932-1000 > > >> > > >>---------- > > >>From: > > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > > [EMAIL PROTECTED] > > > .com > > >>[mailto:[EMAIL PROTECTED] On Behalf Of > Matrosity > > >>Hosting > > >>Sent: Monday, February 13, 2006 12:11 PM > > >>To: [email protected] > > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > > >> > > >>sounds like they're on dialup and got a large message that isn't > > >>downloading fast enough? > > >> > > >>Brian Hruska wrote: > > >>Been on iMail for many years, and lately I've got a > number of users > > >>who's messages download over and over. It seems to be a problem > > >>with Outlook or Outlook Express timing out somehow, then > redoing the > > >>session. But since its on many more than one machine, and with > > >>several email clients, I believe its something server related. > > >> > > >>Are there settings I should adjust to help solve this? > > >> > > >>Thanks, > > >>Brian > > >> > > >> > > >> > > >>No virus found in this incoming message. > > >>Checked by AVG Anti-Virus. > > >>Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > > Date: 2/13/2006 > > > > > > > > > > > > > > -------------------------------------------------------------- > > -------------- > > > ---- > > > > > > > > > > > > > > > No virus found in this outgoing message. > > > Checked by AVG Anti-Virus. > > > Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > > Date: 2/13/2006 > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > --- > > [This E-mail scanned for viruses by Declude Virus] > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Declude Virus] > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
