Re: [IMail Forum] Blackberry Issue

Kevin Rogers Fri, 07 Apr 2006 14:44:36 -0700

Does anyone have anything to add to this issue? It's still happening tomy users. One thing I read about on BB's forums is to check whether theBB sender has selected to only send the Header of a message if he isresponding to a thread in which he was merely CC:ed. I can't confirmthis. But several times a day, a BB user will send an email to one ormore of our users and that email will be blank. In the logs, the sizeof the email varies and appears to go through just fine. I wonder if itcould be a MIME issue.



Joseph Mann wrote:

Configuration as follows:

BlackBerry 7250
BlackBerry 4.0 System Software
BlackBerry 4.0 Core Applications
BlackBerry 4.0 Attachment Service
BlackBerry 4.0 Browser SSL/TLS Security Package
BlackBerry 4.0 Browser JavaScript Package

IMail Server 2006 (9.02)

We primarily use Alltel for our BlackBerry service, however we have some
sales located in the Atlanta area which we could not use Alltel in that case

we use Verizon Wireless.

We have a total of 15 BlackBerry's in our sales group and 3 in IM/IT.
Alltel and Verizon provide us with a Web based service to create BlackBerry
email accounts.  We set this profile up so that the reply address is our own
internal mail address and set this account to check every 15 minutes the
IMail Server using POP3.  This way we don't have to use Exchange server.

The BlackBerry is set to use the standard message service.  Under the
BlackBerry options, Messaging (CMIME): is set to "Web Client"

It has worked great for us so far.If Kevin G. for BH would like for me to swing down to Ipswitchville I don't

mind.  You can use my BlackBerry to test with.


-Joe

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:Imail_Forum-
[EMAIL PROTECTED] On Behalf Of Kevin Gillis
Sent: Thursday, March 30, 2006 7:26 AM
To: [email protected]
Cc: Ben Henderson
Subject: RE: [IMail Forum] Blackberry Issue

hi all,

sounds like some mixed stories on the blackberry front.

joe, just curious but what are you using for your mail client on your
blackberry and what version of imail?  are you forwarding to your bb or
popping directly to imail?

bye for now,

kg

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Joseph Mann
Sent: Thursday, March 30, 2006 7:20 AM
To: [email protected]
Subject: RE: [IMail Forum] Blackberry Issue

We use Blackberry's (7250) exclusively with our sales department. Knock on
wood we haven't had a problem yet.

No special setup needed at least none that I have done.

-Joe

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers
Sent: Thursday, March 30, 2006 6:28 AM
To: [email protected]
Subject: Re: [IMail Forum] Blackberry Issue

I've tried troubleshooting it, but often enough, the messages come
through.  It's very odd.  I can't isolate if it's a client issue, a
Blackberry issue, an Imail issue.

It's not uncommon, however.

Marc Catuogno wrote:

Any insight on this?  A couple of my blackberry users on my server are
beginning to complain about intermittent blank messages....

Marc

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bonno Bloksma
Sent: Friday, March 24, 2006 5:29 PM
To: [email protected]
Subject: Re: [IMail Forum] Blackberry Issue

Hi,

My boss has a blackberry and all mail:
1) Is completely base64, even if it's plain text
2) Has a plain text signature ending normally defined at the provider
website
3) Has a few extra bytes with random chars *after* the signature

Don't know if that is because of an error at the provider (Vodafone NL)

or
a

blackberry problem. Nor wheter it has any relation to your problem. But
maybe it get you thinking in the right direction.

Groetjes,


Bonno Bloksma

----- Original Message -----
From: "Kevin Rogers" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, March 24, 2006 10:36 PM
Subject: Re: [IMail Forum] Blackberry Issue

Does anyone have any insight into this Blackberry issue.  To recap:

bodies

are stripped from any message sent from a Blackberry device UNLESS that
message has an attachment (then the body is displayed correctly).

Below

is a log snippet of an email with no attachment.  It appears OK to me.
Thanks.


Kevin Rogers wrote:

Here is the log snippet.  I don't have the actual email file at this
point, but I will have the user who received the blank email send it

to

me.  I did read at the Ipswitch online forums about someone who had

the

same problem (they said that it happened with any email *without* an
attachment for some odd reason), but no one had responded to him.

Here's

the log.  Any help would be appreciated.


03:23 06:04 SMTPD(aad801a200001470) [192.168.0.3] connect

204.107.47.175

port 1053
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] EHLO
hnt02.healthnet.com
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] MAIL
FROM:<[EMAIL PROTECTED]>
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] RCPT
TO:<[EMAIL PROTECTED]>
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175]
C:\IMail\spool\Daad801a200001470.SMD 3861
03:23 06:04 SMTPD(aad801a200001470) performing antispam checks
03:23 06:04 SMTP-(aad801a200001470) processing
C:\IMail\spool\Qaad801a200001470.SMD
03:23 06:04 SMTP-(aad801a200001470) ldeliver Rogersbenefit.com
someone-main (1) [EMAIL PROTECTED] 4399
03:23 06:04 SMTP-(aad801a200001470) finished
C:\IMail\spool\Qaad801a200001470.SMD status=1



Matti Haack wrote:



Matti Haack wrote:

What do you mean by the source?  The log entries?  The email itself
(the
.eml file)?

As much information as possible...
Logs and the mail itself would be helpful...

Matti

-
Matti Haack - Hit Haack IT Service Gmbh
Poltlbauer Weg 4, D-94036 Passau
+49 851 50477-22 Fax: +49 851 50477-29
http://www.haack-it.de



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Re: [IMail Forum] Blackberry Issue

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