Here my two cents. I sent a similar post (blank emails) and had no answer yet.
It is a rare situation, but here are my findings that may apply to your case. I asked my client to let me get a copy of every single email from the customer who is sending emails that are sometimes blank (empty bodies). Permission granted. I configured declude to make it possible without affecting my customer and having the exact same message that my customer received. 1. Blank emails are always from replies or forwards, never from new messages. 2. Blank emails came from a Lotus Notes server using BASE64 encode mechanism. 3. I randomly see the use of BASE64 (replies - forwards), so I haven't figure out when, the user sending the reply or the forward messages, uses the Base64 encode mechanism 4. The emails can be seen via webmail but not in Outlook 2003 or 2000. In Outlook Express you can see them if you change the Viewed Encode type (View->Encode). 5. Emails with empty bodies become empty because I added the Declude Footer to it saying that it was escanned for viruses. Once I removed the footer no other blank emails have been received, even though I have seen some other base64 encoded emails. According to Declude Junk Mail manual "there is no advantage for legitimate mail to be sent this way (worse, it ends up causing the size of the E-mail to be greater)". So far what I have done is removed the Declude Footer and case solved.. Too bad I cannot use the footer anymore. As far as I understand the footer messes up with the base64 code, so the Outlook viewer cannot decode the email. By the way, I found this link that refers to a problem with an email from blackberry that was received with an empty body. http://vowe.net/archives/006415.html You can see there the magic words. "base64" and "lotus notes". Let me know your comments, regards Luis Arango > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers > Sent: Viernes, 07 de Abril de 2006 04:44 p.m. > To: [email protected] > Subject: Re: [IMail Forum] Blackberry Issue > > Does anyone have anything to add to this issue? It's still > happening to my users. One thing I read about on BB's forums > is to check whether the BB sender has selected to only send > the Header of a message if he is responding to a thread in > which he was merely CC:ed. I can't confirm this. But > several times a day, a BB user will send an email to one or > more of our users and that email will be blank. In the logs, > the size of the email varies and appears to go through just > fine. I wonder if it could be a MIME issue. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
