Thanks a lot you guys. I wouldn't have thought of this. I have removed
the footer and will report back next week if successful. Have a good
weekend.
Kevin Bilbee wrote:
I think you have it with removing the footer. I have seen otherproblem where
declude hoses base64 encoded messages by placing a plain text message at the
bottom of the message hence breaking base64.
Delcude should either
encode the message and place the footer then reencode the message or
Create a new segment in the message for the footer
But they do not. be very careful using declude footers.
Kevin Bilbee
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Panda
Consulting S.A. Luis Alberto Arango
Sent: Friday, April 07, 2006 4:07 PM
To: [email protected]
Subject: RE: [IMail Forum] Blackberry Issue
Here my two cents.
I sent a similar post (blank emails) and had no answer yet.
It is a rare situation, but here are my findings that may apply to your
case.
I asked my client to let me get a copy of every single email from the
customer who is sending emails that are sometimes blank (empty bodies).
Permission granted. I configured declude to make it possible without
affecting my customer and having the exact same message that my customer
received.
1. Blank emails are always from replies or forwards, never from new
messages.
2. Blank emails came from a Lotus Notes server using BASE64 encode
mechanism.
3. I randomly see the use of BASE64 (replies - forwards), so I haven't
figure out when, the user sending the reply or the forward messages, uses
the Base64 encode mechanism
4. The emails can be seen via webmail but not in Outlook 2003 or 2000. In
Outlook Express you can see them if you change the Viewed Encode type
(View->Encode).
5. Emails with empty bodies become empty because I added the
Declude Footer
to it saying that it was escanned for viruses. Once I removed the
footer no
other blank emails have been received, even though I have seen some other
base64 encoded emails.
According to Declude Junk Mail manual "there is no advantage for
legitimate
mail to be sent this way (worse, it ends up causing the size of the E-mail
to be greater)".
So far what I have done is removed the Declude Footer and case
solved.. Too
bad I cannot use the footer anymore.
As far as I understand the footer messes up with the base64 code, so the
Outlook viewer cannot decode the email.
By the way, I found this link that refers to a problem with an email from
blackberry that was received with an empty body.
http://vowe.net/archives/006415.html
You can see there the magic words. "base64" and "lotus notes".
Let me know your comments,
regards
Luis Arango
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers
Sent: Viernes, 07 de Abril de 2006 04:44 p.m.
To: [email protected]
Subject: Re: [IMail Forum] Blackberry Issue
Does anyone have anything to add to this issue? It's still
happening to my users. One thing I read about on BB's forums
is to check whether the BB sender has selected to only send
the Header of a message if he is responding to a thread in
which he was merely CC:ed. I can't confirm this. But
several times a day, a BB user will send an email to one or
more of our users and that email will be blank. In the logs,
the size of the email varies and appears to go through just
fine. I wonder if it could be a MIME issue.
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