I think you have it with removing the footer. I have seen otherproblem where declude hoses base64 encoded messages by placing a plain text message at the bottom of the message hence breaking base64.
Delcude should either encode the message and place the footer then reencode the message or Create a new segment in the message for the footer But they do not. be very careful using declude footers. Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Panda > Consulting S.A. Luis Alberto Arango > Sent: Friday, April 07, 2006 4:07 PM > To: [email protected] > Subject: RE: [IMail Forum] Blackberry Issue > > > Here my two cents. > > I sent a similar post (blank emails) and had no answer yet. > > It is a rare situation, but here are my findings that may apply to your > case. > > I asked my client to let me get a copy of every single email from the > customer who is sending emails that are sometimes blank (empty bodies). > Permission granted. I configured declude to make it possible without > affecting my customer and having the exact same message that my customer > received. > > 1. Blank emails are always from replies or forwards, never from new > messages. > > 2. Blank emails came from a Lotus Notes server using BASE64 encode > mechanism. > > 3. I randomly see the use of BASE64 (replies - forwards), so I haven't > figure out when, the user sending the reply or the forward messages, uses > the Base64 encode mechanism > > 4. The emails can be seen via webmail but not in Outlook 2003 or 2000. In > Outlook Express you can see them if you change the Viewed Encode type > (View->Encode). > > 5. Emails with empty bodies become empty because I added the > Declude Footer > to it saying that it was escanned for viruses. Once I removed the > footer no > other blank emails have been received, even though I have seen some other > base64 encoded emails. > > According to Declude Junk Mail manual "there is no advantage for > legitimate > mail to be sent this way (worse, it ends up causing the size of the E-mail > to be greater)". > > So far what I have done is removed the Declude Footer and case > solved.. Too > bad I cannot use the footer anymore. > > As far as I understand the footer messes up with the base64 code, so the > Outlook viewer cannot decode the email. > > By the way, I found this link that refers to a problem with an email from > blackberry that was received with an empty body. > http://vowe.net/archives/006415.html > > You can see there the magic words. "base64" and "lotus notes". > > Let me know your comments, > regards > > Luis Arango > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers > > Sent: Viernes, 07 de Abril de 2006 04:44 p.m. > > To: [email protected] > > Subject: Re: [IMail Forum] Blackberry Issue > > > > Does anyone have anything to add to this issue? It's still > > happening to my users. One thing I read about on BB's forums > > is to check whether the BB sender has selected to only send > > the Header of a message if he is responding to a thread in > > which he was merely CC:ed. I can't confirm this. But > > several times a day, a BB user will send an email to one or > > more of our users and that email will be blank. In the logs, > > the size of the email varies and appears to go through just > > fine. I wonder if it could be a MIME issue. > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
