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hello
all,
yes,
this is an elusive one.
we
have 2 documented reports that have come into TS. the second customer is
waiting to get permission to purchase and install a new NIC card and expects
to install the upcoming 2006.1 to see if the issue is
resolved.
if
there are others seeing a leak with SMTPd32 with IMail 2006.xx, please contact
me directly ([EMAIL PROTECTED]) and
we'll see if there are common issues that we can track down.
again,
we are trying to nail this but we are currently unable to.
bye
for now,
kg
You guys blamed it on
everything but your own software for months and then when there was another
customer with this problem you decide you need 3. I'm sorry this is something
you struggle to figure out but that's why I have an SA. It also shouldn't
matter how much time you spend fixing the problem but you should fix it. This
has gone on for FAR too long.
For those of you who are not familiar
with our problem:
More than 6 months ago we reported a memory "leak" or
"racing" problem to ipswitch using 2003 which causes us to restart smtpd32
twice per day. Our server is a standard Dell 1750 (latest drivers) running
Windows 2003 server (fully patched) and Imail 2006.3. First, ipswitch blamed
MxGuard then we were told it's our hardware because no one else has "our"
problem. The final recommendation was to change out the NIC which works
perfectly according to every test dell provides. When another customer came
forward with the EXACT same problem we're now hearing they want 3
customers.
Yes, they spent time on this but still no solution. I was
even told at one point that they've spent more time on this than any other
customer. So what? There's a problem with the software and it should be
fixed.
My apologies to those in support that did their best but I just
need this working correctly.
Kevin Gillis wrote:
hi
bill,
sorry but we have reached out to the other customer experiencing this
issue -but have not heard back. we are still working on getting other
reproducible situations as this.
bye for now,
kig
any idea when our memory problem is going to be
fixed?
Kevin Gillis wrote:
hi bill,
thanks for sending - pretty good offering...mySQL powered
too.
bye for now,
kg
In case you didn't already know about this:
http://www.hmailserver.com/
It
looks like it's a single version behind you at this
point.
Bill
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- RE: [IMail Forum] http://www.hmailserver.com/ Kevin Gillis
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