Thank you for the direction Julie. It appears to be an issue with Outlook. I will ask them to set their send/receive a bit higher.
Will -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Julie Harris Sent: Friday, December 08, 2006 8:49 AM To: [email protected] Subject: RE: [IMail Forum] Duplicate Messages 8.22 In the web mail do they show duplicate messages? In the past when I've dealt with this, I back up their mailbox, rules, etc. Delete the account as well as clearing it from the registry. Be sure to check the registry after deleting the account. If it is Imail or the server that is having this problem, you'll delete the account and you will still find it in the registry. I had to call Imail to walk me through it. And if you use virtual domains, there are two entries for each.... if my memory is correct. Otherwise, I usually find this is a mail client issue: Ex: MS Outlook usually takes longer than O.E. to send/receive. Sometimes the 'lock' file gets stuck and causes this problem. I make sure that the auto s/r is set to at least 2 minutes to prevent this problem. Thanks, Julie Seimitsu -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Will Sent: Friday, December 08, 2006 8:38 AM To: [email protected] Subject: [IMail Forum] Duplicate Messages 8.22 I am running Imail 8.22 and I have a customer that has a complaint about duplicate messages. This has happened many times in the past where some messages will be duplicated in their inbox. It usually just goes away for a while. I am at a loss to explain it. I have cleared the cache, their mailbox, their mailbox index, but none of this appears to help. Does anyone know why duplicate messages appear in 8.22? I need some direction to start. Will To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
