The older web mail had problems with multipart/mixed messages. You could have the user try sending the mail as plain text to confirm it is a problem with encoding.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Troy D. Hilton Sent: Tuesday, April 29, 2008 10:42 AM To: [email protected] Subject: RE: [IMail Forum] Cannot view certain emails in Webmail Thanks for the reply, Kevin but it didn't help in this case. The funny thing is it only seems to happen with this one sender, and if I forward the email to the exact same account it displays fine. Hmm.... Serveon, Inc. 302-529-8640 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, April 28, 2008 7:10 PM To: [email protected] Subject: Re: [IMail Forum] Cannot view certain emails in Webmail We saw similar issues on 8.22 systems. IIRC, I was told it had something to do with the encoding type. Simple work around was to click on the "Printable Version" which usually showed the text fine. Also, it sometime just dropped the first line in the normal view but would show the full text in the "print" version. HTH, Kevin Coveney Troy D. Hilton wrote: > Hello All, > > I'm running an older version of Imail (7.15) and I have a user who is having > issues viewing emails in Webmail. When she clicks on the email she > sees the > header info but the body is blank and black. If she forwards the email > to another account (Yahoo) she sees it fine. I've tested this with her account > and confirmed the problem. In fact, if I forward it to another account > on the same server I can view the email. Also, if I forward the email > to the same account, I can view it. All of these emails originate from > the same source, the local Chamber of Commerce. I did a search for > this issue in the > Imail archives but found nothing. Has anyone ever seen this behavior before? > By the way, I was just made aware of this about a week or so ago so to > my knowledge this is a new issue, but it only seems to be for her and > no one else has said a word. > > Any thoughts? > > > Serveon, Inc. > 302-529-8640 > [EMAIL PROTECTED] > -- Kevin Coveney Connetrix 516.576.3300 x13 To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
