>Let's say I have a [EMAIL PROTECTED] mailbox and I would >like for my staff (8 people) to answer the incoming emails... > >how would it work? is it possible? > >One thing I wouldn't want to happen is that more than 1 of >the staff members responding to the same email. That's not manageable with Imail itself. >I'm new to email managing so excuse the possible silly question. It's not silly at all. In fact, you seem to want to address a pb that a very large percentage of web sites just drop in a black hole. Handling support mail and website mail enquires is critical in the "Customer Relations Management", CRM, area. Imail doesn't have any kind of tracking or routing of mail to speak off. Considered to be about the tops in its category, check on IMS at www.Mustang.com. It's the one that Ipswitch uses to handle their [EMAIL PROTECTED] mail. vbg It's not too expensive in the basic product and a for low number of msgs/day. With Imail, you can do some routing for forwarding and aliasing mail for "generic" mailboxes like "sales@", "info@", "support@", "tech@". Filtering on subject and msg body for specific words or phrases can give you another level of mail routing. Len Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list.
