Thanks Steven, That's exactly what we are doing now. However, there is a lot of concurrency going on. I visited mustang.com and read their info on the Message Center software they sell, which turns out to be pretty cool and obviously build to address a situation like ours. Thanks again, D --- Steven Moore <[EMAIL PROTECTED]> wrote: > Hi David, > > Why don't you set up support@xxxx to be an alias to your 8 staff and > make > sure when they respond they cc the support alias, thereby letting the > team > know that the message has been responded to and also having some > accountability for support questions. You can also decide to make the > reply > to address the support alias so that if a member of the support team > is > unavailable your customers can send an email and get a response. > > It's definitely not a silly question as it is one that most support > operations should think about. > > Steve > > > ----- Original Message ----- > From: "David" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, April 29, 2000 2:19 PM > Subject: [IMail Forum] One Mailbox, multiple, possible concurrent > users. > > > > Hi all, > > > > Let's say I have a [EMAIL PROTECTED] mailbox and I would > > like for my staff (8 people) to answer the incoming emails... > > > > how would it work? is it possible? > > > > One thing I wouldn't want to happen is that more than 1 of > > the staff members responding to the same email. > > > > I'm new to email managing so excuse the possible silly question. > > > > Thanks. > > Amatrice > > > > > > __________________________________________________ > > Do You Yahoo!? > > Talk to your friends online and get email alerts with Yahoo! > Messenger. > > http://im.yahoo.com/ > > Please visit http://www.ipswitch.com/support/mailing-lists.html > > to be removed from this list. > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > __________________________________________________ Do You Yahoo!? Talk to your friends online and get email alerts with Yahoo! Messenger. http://im.yahoo.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list.
