Hi David, Why don't you set up support@xxxx to be an alias to your 8 staff and make sure when they respond they cc the support alias, thereby letting the team know that the message has been responded to and also having some accountability for support questions. You can also decide to make the reply to address the support alias so that if a member of the support team is unavailable your customers can send an email and get a response. It's definitely not a silly question as it is one that most support operations should think about. Steve ----- Original Message ----- From: "David" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, April 29, 2000 2:19 PM Subject: [IMail Forum] One Mailbox, multiple, possible concurrent users. > Hi all, > > Let's say I have a [EMAIL PROTECTED] mailbox and I would > like for my staff (8 people) to answer the incoming emails... > > how would it work? is it possible? > > One thing I wouldn't want to happen is that more than 1 of > the staff members responding to the same email. > > I'm new to email managing so excuse the possible silly question. > > Thanks. > Amatrice > > > __________________________________________________ > Do You Yahoo!? > Talk to your friends online and get email alerts with Yahoo! Messenger. > http://im.yahoo.com/ > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list.
