Ok.....I'm running into a VERY serious problem. This is causing us no end of
grief.
I am running iMail 6.03, just recently upgraded. Some mails are getting
through virtually instantly, and some are taking DAYS to be delivered on the
SAME mail server to the same virtual host. There is absolutely zero in the
KB about this sort of issue. I have had more problems with the iMail server
line of products than I ever had on my WORST day with MS Exchange. As time
goes on, I am getting more and more frustrated with iMail and the lack of
support I get from the telephone guys. All I get is "you must buy a service
agreement, or we won't help you". This is unacceptable. When I pay almost
$700 for a piece of software, I expect the company to stand behind their
product. Period. Even MS will help you over the phone, albeit at a $95 per
incident call. Plus I have Technet at my disposal. IpSwitch offers nothing
of this sort and the KB is woefully lacking in useful help for my problems.
To put it bluntly, If you're out there IpSwitch, support your product and
help me with my problems.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Monday, May 08, 2000 11:36 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Imail ignoring MX records?
NT uses the \winnt\system32\drivers\etc\HOSTS file before checking DNS, so
an entry there could shortcut DNS!
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Eric Shanbrom" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 1:31 PM
Subject: Re: [IMail Forum] Imail ignoring MX records?
> Make sure you are specifying the correct DNS server in the Imail
> configuration not just in the machine's TCP setup
>
> Eric S
>
> ----- Original Message -----
> From: "Troy Settle" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, May 08, 2000 12:50 PM
> Subject: RE: [IMail Forum] Imail ignoring MX records?
>
>
> >
> > Kevin,
> >
> > Thanks for the effort, but if you had read my original message, you
would
> > note that nslookup on the _same_ host that Imail is running on does
return
> > the correct information from the name server.
> >
> > If nslookup is able to get the correct information, why wouldn't Imail
be
> > able to get that same information?
> >
> > -Troy
> >
> >
> > ** -----Original Message-----
> > ** From: [EMAIL PROTECTED]
> > ** [mailto:[EMAIL PROTECTED]]On Behalf Of Kevin
Coveney
> > ** Sent: Monday, May 08, 2000 11:57 AM
> > ** To: [EMAIL PROTECTED]
> > ** Subject: RE: [IMail Forum] Imail ignoring MX records?
> > **
> > **
> > ** Verify your DNS entries at the Imail server. If they are not correct
or
> > ** the servers they specifiy are not functioning, Imail will use the
stack
> > ** settings to look up an "A" record and attempt delivery.
> > **
> > ** Don't forget to stop and restart services after changes.
> > ** If the DNS settings are correct, try rebooting the server.
> > **
> > ** -Kevin
> > **
> > ** > -----Original Message-----
> > ** > From: [EMAIL PROTECTED]
> > ** > [mailto:[EMAIL PROTECTED]]On Behalf Of Troy
Settle
> > ** > Sent: Monday, May 08, 2000 11:31 AM
> > ** > To: Imail List
> > ** > Subject: [IMail Forum] Imail ignoring MX records?
> > ** >
> > ** >
> > ** >
> > ** > All,
> > ** >
> > ** > Imail 5.09 seeems to be ignoring MX records... anyone know
> > ** what's up with
> > ** > this?
> > ** >
> > ** > I searched the Ipswitch knoledgebase for "imail mx" but didn't
> > ** > come up with
> > ** > any relevant docuements.
> > ** >
> > ** >
> > ** > >From the log:
> > ** >
> > ** > 05:08 06:06 SMTP-(000003DC) Q:\IMAIL\spool\Q351714a.SMP
> > ** > 05:08 06:06 SMTP-(000003DC) processing
Q:\IMAIL\spool\Q351714a.SMP
> > ** > 05:08 06:06 SMTP-(000003DC) Trying kinematics.com (0)
> > ** > 05:08 06:06 SMTP-(000003DC) Connect kinematics.com
> > ** [207.76.72.2:25] (2)
> > ** > 05:08 06:06 SMTP-(000003DC)
> > ** > 05:08 06:06 SMTP-(000003DC) SMTP_DELIV_FAILED
> > ** > 05:08 06:06 SMTP-(000003DC) >QUIT
> > ** > 05:08 06:06 SMTP-(000003DC)
> > ** > 05:08 06:06 SMTP-(000003DC) requeuing
> > ** Q:\IMAIL\spool\Q351714a.SMP R0 T15
> > ** > 05:08 06:06 SMTP-(000003DC) finished
> > ** > Q:\IMAIL\spool\Q351714a.SMP status=3
> > ** >
> > ** > Why is it trying to connect to the A record for the domain
> > ** when there's a
> > ** > perfectly valid MX record? Here's the nslookup from the same host
> that
> > ** > Imail is running on:
> > ** >
> > ** > > set type=mx
> > ** > > kinematics.com
> > ** > Server: rad-dns-01.i-plus.net
> > ** > Address: 209.100.20.2
> > ** >
> > ** > kinematics.com MX preference = 10, mail exchanger =
> > ** mail.kinematics.com
> > ** > kinematics.com nameserver = Rad-DNS-01.i-plus.net
> > ** > kinematics.com nameserver = Rad-DNS-02.i-plus.net
> > ** > mail.kinematics.com internet address = 209.100.20.44
> > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.2
> > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.8
> > ** >
> > ** > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > ** > to be removed from this list.
> > ** >
> > **
> > ** Please visit http://www.ipswitch.com/support/mailing-lists.html
> > ** to be removed from this list.
> > **
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
