To be precise, we have 10, yes 10, IPs on the server. All associated with
separate mail hosts. Yes, all 10 of them are answering. They have to be.
Each one belongs to a separate company, and therefore is it's own entity.
We are the central NOC for all of the companies. So, we manage all of the
mail domains. For now, due to migration size etc, it is IMPERATIVE that all
mail domains stay exactly where they are at.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Monday, May 08, 2000 1:31 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
Ipswitch does support its IMail users, via phone during the warranty period
and after via email to our support address. You do not need a S/A to get
answers to email questions. You just cannot get phone support without the
S/A, after the warranty period. This is not what you are saying, so I just
had to make sure you really understood what you were hearing over the phone
and that this is what was actually said to you, when you called.
Local delivery problems are almost always associated with mis-configuration
of IMail. I see you have at least 2 IPs on the computer and IMail is
answering both. If you have both configured the same way (OHN, Alias, Top
Dir) in IMail, that could be part of your problem.
When IMail is configured correctly, local delivery to any user or domain
should be just about immediate, under almost every circumstance. With
default SMTP settings (Queue Timer and Number of tries), all mail is
delivered or returned in about 10 hours (assuming each message can actually
be checked in that time, you would have to have _a lot_ of messages in the
queue, for this not to be true).
The KB does address many situations, those that are common and some that are
somewhat more unique. It is awful hard to write an article with just a
single instance of a problem, without intimate experience with the
situation. So we cannot always have answers for every possible problem,
until after someone has solved it. Your is a bit unusual, but there are at
least one KB article that may be of help:
http://support.ipswitch.com/kb/IM-19990730-DM01.htm
Daniel Donnelly
Ipswitch Technical Support
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