OK,
I just re-read some of your previous posts and in one of them there are
10 ip's on this box but you have 19mb of logs in a given day!!! My
experience is that if the logs are that size for that few domains then the
logs can and will tell what is going on. (I do realize that multiple retries
will generate large logs, but now I suspect spam as a possible cause)
I would send a small portion of the logs attached or better yet in an
email to the list and let us take a look at them. I for one understand your
frustration, but I had to ask those questions to be sure. Getting into a
pissing match does not help anyone and we would all benefit from your
experiences and IPswitch has been known to add our fixes to the KB if we ask
and are reasonable about it. (do a search for Dustys fixes, there are a ton
of them in the KB, You all remember Dusty, I slept better at night after
trying some of his ideas).
Bill James
CCIE
----- Original Message -----
From: "Frank Tanner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 8:50 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> There are no DNS issues. Otherwise nothing else would work either. I
have
> done reverse lookups from about a dozen different name servers to make
sure
> of this.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Bill James
> Sent: Monday, May 08, 2000 5:28 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
> Frank,
>
> I too have been using and supporting Imail since version 4 and in
almost
> every instance that emails get stuck in queue DNS has had an issue. My
only
> thing is that being stuck for days can also mean that the queue timer is
> either set too high or the amount of retries is above 20 or so or smtp is
> hanging on a bad email or corrupted domain setup.
>
> I would go to another name server using nslookup and try doing lookups
> and reverse lookups back to the domains in question to be sure that
reverse
> is working correctly. I do understand that some of the mails are going
> straight back to the same box so you may want to make sure that localhost
> has 127.0.0.1 in it. the site I use for testing DNS is:
>
> http://swhois.net/
>
> I've torn out what was left of my hair over a particular instance just
> like this only to discover that I had something mis-typed or in one case
on
> a different class "C" reverse delegation was wrong.
>
> My company just spent 2 weeks at a local college re-doing their network
> and just before we finished they mentioned that they were using Imail and
> could not get mails to a certain site occasionally. We did lookups and
> discovered that the site in question had an old IP address in cache on the
> destination DNS server. We asked them to flush it and reboot DNS (bind 8)
> and viola emails starting leaving the queue while we watched. We also
found
> the timers and retries were very high. We did set them to a more
reasonable
> amount and sent emails to invalid addresses and they now were getting
> returned in about 2 hours versus days
>
> Just my 02 cents worth
>
> Bill
> ----- Original Message -----
> From: "Frank Tanner" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, May 08, 2000 2:51 PM
> Subject: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
> > Ok.....I'm running into a VERY serious problem. This is causing us no
end
> of
> > grief.
> >
> > I am running iMail 6.03, just recently upgraded. Some mails are getting
> > through virtually instantly, and some are taking DAYS to be delivered on
> the
> > SAME mail server to the same virtual host. There is absolutely zero in
> the
> > KB about this sort of issue. I have had more problems with the iMail
> server
> > line of products than I ever had on my WORST day with MS Exchange. As
> time
> > goes on, I am getting more and more frustrated with iMail and the lack
of
> > support I get from the telephone guys. All I get is "you must buy a
> service
> > agreement, or we won't help you". This is unacceptable. When I pay
> almost
> > $700 for a piece of software, I expect the company to stand behind their
> > product. Period. Even MS will help you over the phone, albeit at a $95
> per
> > incident call. Plus I have Technet at my disposal. IpSwitch offers
> nothing
> > of this sort and the KB is woefully lacking in useful help for my
> problems.
> >
> > To put it bluntly, If you're out there IpSwitch, support your product
and
> > help me with my problems.
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> > Sent: Monday, May 08, 2000 11:36 AM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] Imail ignoring MX records?
> >
> >
> > NT uses the \winnt\system32\drivers\etc\HOSTS file before checking DNS,
so
> > an entry there could shortcut DNS!
> >
> > Daniel Donnelly
> > Ipswitch Technical Support
> > ________________________________________________________
> > See our Knowledge Base at http://support.ipswitch.com/kb
> >
> > ----- Original Message -----
> > From: "Eric Shanbrom" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Monday, May 08, 2000 1:31 PM
> > Subject: Re: [IMail Forum] Imail ignoring MX records?
> >
> >
> > > Make sure you are specifying the correct DNS server in the Imail
> > > configuration not just in the machine's TCP setup
> > >
> > > Eric S
> > >
> > > ----- Original Message -----
> > > From: "Troy Settle" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Monday, May 08, 2000 12:50 PM
> > > Subject: RE: [IMail Forum] Imail ignoring MX records?
> > >
> > >
> > > >
> > > > Kevin,
> > > >
> > > > Thanks for the effort, but if you had read my original message, you
> > would
> > > > note that nslookup on the _same_ host that Imail is running on does
> > return
> > > > the correct information from the name server.
> > > >
> > > > If nslookup is able to get the correct information, why wouldn't
Imail
> > be
> > > > able to get that same information?
> > > >
> > > > -Troy
> > > >
> > > >
> > > > ** -----Original Message-----
> > > > ** From: [EMAIL PROTECTED]
> > > > ** [mailto:[EMAIL PROTECTED]]On Behalf Of Kevin
> > Coveney
> > > > ** Sent: Monday, May 08, 2000 11:57 AM
> > > > ** To: [EMAIL PROTECTED]
> > > > ** Subject: RE: [IMail Forum] Imail ignoring MX records?
> > > > **
> > > > **
> > > > ** Verify your DNS entries at the Imail server. If they are not
> correct
> > or
> > > > ** the servers they specifiy are not functioning, Imail will use the
> > stack
> > > > ** settings to look up an "A" record and attempt delivery.
> > > > **
> > > > ** Don't forget to stop and restart services after changes.
> > > > ** If the DNS settings are correct, try rebooting the server.
> > > > **
> > > > ** -Kevin
> > > > **
> > > > ** > -----Original Message-----
> > > > ** > From: [EMAIL PROTECTED]
> > > > ** > [mailto:[EMAIL PROTECTED]]On Behalf Of Troy
> > Settle
> > > > ** > Sent: Monday, May 08, 2000 11:31 AM
> > > > ** > To: Imail List
> > > > ** > Subject: [IMail Forum] Imail ignoring MX records?
> > > > ** >
> > > > ** >
> > > > ** >
> > > > ** > All,
> > > > ** >
> > > > ** > Imail 5.09 seeems to be ignoring MX records... anyone know
> > > > ** what's up with
> > > > ** > this?
> > > > ** >
> > > > ** > I searched the Ipswitch knoledgebase for "imail mx" but didn't
> > > > ** > come up with
> > > > ** > any relevant docuements.
> > > > ** >
> > > > ** >
> > > > ** > >From the log:
> > > > ** >
> > > > ** > 05:08 06:06 SMTP-(000003DC) Q:\IMAIL\spool\Q351714a.SMP
> > > > ** > 05:08 06:06 SMTP-(000003DC) processing
> > Q:\IMAIL\spool\Q351714a.SMP
> > > > ** > 05:08 06:06 SMTP-(000003DC) Trying kinematics.com (0)
> > > > ** > 05:08 06:06 SMTP-(000003DC) Connect kinematics.com
> > > > ** [207.76.72.2:25] (2)
> > > > ** > 05:08 06:06 SMTP-(000003DC)
> > > > ** > 05:08 06:06 SMTP-(000003DC) SMTP_DELIV_FAILED
> > > > ** > 05:08 06:06 SMTP-(000003DC) >QUIT
> > > > ** > 05:08 06:06 SMTP-(000003DC)
> > > > ** > 05:08 06:06 SMTP-(000003DC) requeuing
> > > > ** Q:\IMAIL\spool\Q351714a.SMP R0 T15
> > > > ** > 05:08 06:06 SMTP-(000003DC) finished
> > > > ** > Q:\IMAIL\spool\Q351714a.SMP status=3
> > > > ** >
> > > > ** > Why is it trying to connect to the A record for the domain
> > > > ** when there's a
> > > > ** > perfectly valid MX record? Here's the nslookup from the same
> host
> > > that
> > > > ** > Imail is running on:
> > > > ** >
> > > > ** > > set type=mx
> > > > ** > > kinematics.com
> > > > ** > Server: rad-dns-01.i-plus.net
> > > > ** > Address: 209.100.20.2
> > > > ** >
> > > > ** > kinematics.com MX preference = 10, mail exchanger =
> > > > ** mail.kinematics.com
> > > > ** > kinematics.com nameserver = Rad-DNS-01.i-plus.net
> > > > ** > kinematics.com nameserver = Rad-DNS-02.i-plus.net
> > > > ** > mail.kinematics.com internet address = 209.100.20.44
> > > > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.2
> > > > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.8
> > > > ** >
> > > > ** > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > ** > to be removed from this list.
> > > > ** >
> > > > **
> > > > ** Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > ** to be removed from this list.
> > > > **
> > > >
> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > to be removed from this list.
> > > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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