Frank,
Of course they have to be answering, but, if all IPs are associated with
their own domains and you are providing email services for all of them with
IMail, then each SHOULD answer with a 'different name' and that is not true
for the 2 IP I found/used. Of course, I was only talking about the
mybellybutton.com / mail.mybellybutton.com domain(s) and the .200 and .201
IPs. I suspect these 2 IPs and their configuration (if one of them is the
Primary IP) is the root of your problem.
If you insist that mail configuration cannot be changed, I think that will
make it just a wee bit hard to resolve your troubles. Something may have to
'give'. I suspect that once properly configured, it won't make any
difference to your users, but until I (or someone in support!) has your full
configuration, we won't be able to say for sure.
So I do not have to provide you support via the forum, I suggest you contact
the support address and explain the problem. Also, ask for, and fill out the
IMail WorkSheet, with all your configuration details. Once you do that, I
would be happy to take a look over the info you provide (ask your IMail
support contact to contact me!).
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Frank Tanner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 5:04 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> To be precise, we have 10, yes 10, IPs on the server. All associated with
> separate mail hosts. Yes, all 10 of them are answering. They have to be.
> Each one belongs to a separate company, and therefore is it's own entity.
> We are the central NOC for all of the companies. So, we manage all of the
> mail domains. For now, due to migration size etc, it is IMPERATIVE that
all
> mail domains stay exactly where they are at.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Monday, May 08, 2000 1:31 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
> Ipswitch does support its IMail users, via phone during the warranty
period
> and after via email to our support address. You do not need a S/A to get
> answers to email questions. You just cannot get phone support without the
> S/A, after the warranty period. This is not what you are saying, so I just
> had to make sure you really understood what you were hearing over the
phone
> and that this is what was actually said to you, when you called.
>
> Local delivery problems are almost always associated with
mis-configuration
> of IMail. I see you have at least 2 IPs on the computer and IMail is
> answering both. If you have both configured the same way (OHN, Alias, Top
> Dir) in IMail, that could be part of your problem.
>
> When IMail is configured correctly, local delivery to any user or domain
> should be just about immediate, under almost every circumstance. With
> default SMTP settings (Queue Timer and Number of tries), all mail is
> delivered or returned in about 10 hours (assuming each message can
actually
> be checked in that time, you would have to have _a lot_ of messages in the
> queue, for this not to be true).
>
> The KB does address many situations, those that are common and some that
are
> somewhat more unique. It is awful hard to write an article with just a
> single instance of a problem, without intimate experience with the
> situation. So we cannot always have answers for every possible problem,
> until after someone has solved it. Your is a bit unusual, but there are at
> least one KB article that may be of help:
> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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