If this EU is using a Netopia R7100 SDSL Router, they will have to make sure
that the newest version of firmware is installed and configured on their
router. The original version of this firmware does not support large email
attachments due to a MTU problem.
Michael G.
Systems Administrator
----- Original Message -----
From: Daniel Donnelly <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, July 06, 2000 3:16 PM
Subject: Re: [IMail Forum] Relaying problem
> Matt,
>
> In my troubleshooting of IMail, WSFTP and network connections, to me any
> connection over a 'phone' line (yes dsl and all the rest) seem to be ones
> most likely affected by MTU problem. The basic symptom is that one or more
> transmissions of data, take much longer than they should to complete. The
> other major symptom is that small files seem to work OK, but as size gets
> greater, things seem OK up to a point, then get worse _real_ fast.
>
> If you can isolate the route that is having the problem, that can tell you
> the more likely places. I'd also suspect the users computer and the DSL
> stuff (router?). Basically if MTU is much above 576 (think that is the
> number, check KB for MTU), one can encounter these seemingly 'strange'
> transfer problems.
>
> Using FTP for small and then large files, can also be a way of checking
> these connections as Len mentioned.
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Matt Walkowiak" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, July 06, 2000 1:38 PM
> Subject: [IMail Forum] Relaying problem
>
>
> >
> > I have a customer that uses us as her ISP connection to the Internet,
but
> > uses a different company's server for mail - hence she uses my mail
server
> > for a relay. The problem she is having is that when she sends a message
> > with an attachment (she uses Eudora Pro, I believe) the progress bar
takes
> > hours to complete the send. I took a look at my server and there were
> only
> > 3 things in the queue and the processor was at about 10%. Hmm...
> > So I had her send me a message with an attachment and it went thru just
> > fine. She can also send to someone in her company just fine.
> > My question is this: When I-mail is used as a relay, does it grab the
> whole
> > message from the client before it gets dumped off to the receiving
server
> or
> > does it start sending the message bit-by-bit as it receives it from the
> > client? If it waits for the whole message to be uploaded before
sending,
> > why would it be taking so long for her to upload the file to me? She is
> on
> > a 144 DSL to me and the attachments are below 150 KB's.
> >
> > Thanks!
> >
> > Matt
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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