Perhaps they figured the cool guys. It's been a while since I contact
support, but whenever I called they were very helpful.
Andrew P. Kaplan, CNE, MCSE+Internet, MCT, CCNA, CCDA
CyberShore, Inc. -- Premium Internet Services -- http://www.cshore.com
"Experience is a harsh teacher. It first gives you the test then the
lesson."
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Robert Wilson
> Sent: Thursday, July 27, 2000 1:08 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Fw: "cocky" support
>
>
> > experiences so forgive me if I'm not going to file this one under "Email
> > support being taken the wrong way". I just don't buy into the
> > idea that all
> > of the people that have had bad experiences with Ipswitch's
> email support
> > were taking the email "the wrong way".
>
> I've had mixed results with most of the calls being handled well. But, on
> occasion I'll get someone that doesn't want to get into the details of my
> problem. They seem preoccupied or something. This happens with
> almost every
> vendor I've support. In any case, the attitude from the support person was
> unfortunate and only adds frustration to a situation that is
> already tense.
>
> Robert
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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>
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