Just because you get one lousy response from a tech does not mean you can't
just e-mail again in which case you did e-mail back and wow your problem was
solved. Did you ever read the manual? It does not say a word about creating
a domain with a . in it would give you a problem. So who can you blame on
this the tech or the dovelopers? I just don't understand what you are
yapping about here.
----- Original Message -----
From: "Dooz L Owings" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, July 27, 2000 2:42 PM
Subject: Re: [IMail Forum] Fw: "cocky" support
> I think ipswitch does very well, I will have to admit that at time I had
trouble dealing with them but when I sat down and looked at it closely the
programers have made it simple.. I think ipswitch refers to Imail as the 20
min. email solution well they are right.. I mail flat out works. If there is
a problem then more often than not it is on the end of the administrator.. I
think is what happend is Ipswitch has some kick A$$ programers and a
techsupport crew that just shows up for the check. Dont get me wrong I know
some of the techs are great and good for them but it is the bad apples that
are messing up a good thing..
>
> Dooz Owings
> ---
> **********************************************************
> There are 3 types of people in life, those who make things happen, those
who
> watch things happen and those who can't figure out what happened! Have
fun
> scratching your head on the sidelines.
> **********************************************************
>
> On Thu, 27 Jul 2000 10:54:39 George R. Scocca wrote:
> >I'm not sure I would refer to it as "cocky" - Rude is the word I would
use.
> >
> >We too have given up on them.
> >
> >George R. Scocca
> >
> >----- Original Message -----
> >From: "Alan Barton" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Thursday, July 27, 2000 5:49 AM
> >Subject: Re: [IMail Forum] Fw: "cocky" support
> >
> >
> >> Personally, I have given up with Ipswitch support because you either
get a
> >very tearse reply, none at all or a 'go away, don't bother us' reply. So
far
> >I have managed to work problems out for myself.
> >>
> >> ---------- Original Message ----------------------------------
> >> From: "Mercury Internet Technical Support" <[EMAIL PROTECTED]>
> >> Reply-To: [EMAIL PROTECTED]
> >> Date: Thu, 27 Jul 2000 14:04:33 +0200
> >>
> >> >Yeah, but the case is that we are using V.6 templates, and also, we
have
> >one
> >> >of the hosts configured with the standard set!!, so that should be no
> >> >excuse..
> >> >
> >> >
> >> >----- Original Message -----
> >> >From: Randy Sherwyn <[EMAIL PROTECTED]>
> >> >To: <[EMAIL PROTECTED]>
> >> >Sent: Thursday, July 27, 2000 1:32 PM
> >> >Subject: RE: [IMail Forum] Fw: "cocky" support
> >> >
> >> >
> >> >
> >> >Perhaps the "tone" was a bit non professional, but in his defense if
you
> >> >have modified version 5 templates and are running IMail version 6, you
> >need
> >> >to change them. While I don't blame them for not supporting modified
> >> >templates (how could they, it would be a nightmare), thats probably
all
> >he
> >> >needed to say.
> >> >
> >> >However, sometimes things can be deceiving cuz we aren't privy to the
> >whole
> >> >thread.
> >> >
> >> >>
> >> >> Hi Guys,
> >> >>
> >> >> I received quite a "cocky" response from one of the Support
Engineers
> >at
> >> >> IPSwitch, check out the 3rd message down.... Has anybody had a
similar
> >> >> experience with their support team...
> >> >>
> >> >> Needless to say that i have not yet had a reply to my replies.
> >> >>
> >> >> Also, the problems that i describe, has anyone else come across
similar
> >> >> issues?
> >> >>
> >> >>
> >> >> Alex Laderman
> >> >> Technical Manager
> >> >> Mercury Internet, S.L.
> >> >>
> >> >> ----- Original Message -----
> >> >> From: Alexander Laderman <[EMAIL PROTECTED]>
> >> >> To: <[EMAIL PROTECTED]>
> >> >> Cc: Jason <[EMAIL PROTECTED]>
> >> >> Sent: Thursday, July 27, 2000 1:00 PM
> >> >> Subject: Fw: [IMail Server 6.0.2] Jason Godwin [T2000072101BA]
> >> >>
> >> >>
> >> >> Dear Chris,
> >> >>
> >> >> After seeing the test host you may have added to our mail server, I
> >> >> proceeded to test with similar input to the ones you have used.
> >> >>
> >> >> The "Invalid Top Directory Name" error message appears because
> >> >> the directory
> >> >> name has a "." character, i.e. "c:\imail\mail\testing.com". If
> >> >> one does not
> >> >> use a dot in the path, the host is added.
> >> >>
> >> >> The command line utility "Adddomain.exe" does not have this
> >> >> restriction, and
> >> >> the documentation doesn't say anything either.
> >> >>
> >> >> We have looked through the vh_add.html file, but it appears as
though
> >the
> >> >> checking for this "." is handled by a CGI, and hence we cannot fix
this
> >> >> ourselves.
> >> >>
> >> >> There is an added problem though, that also affects the IMAIL
> >> >> Administrator,
> >> >> which is that the String Value "AuthDatabaseDLL" is not added to the
> >> >> registry when you add a domain. Adding domains with the command
> >> >> line utility
> >> >> works fine though. This is a major problem because that entry is
> >> >> what makes
> >> >> the vhost use a ODBC connection for it user database.
> >> >>
> >> >> When will you be releasing an update to resolve these issues?
> >> >>
> >> >> Regards,
> >> >>
> >> >> Alex Laderman
> >> >> Technical Manager
> >> >> Mercury Internet, S.L.
> >> >>
> >> >>
> >> >>
> >> >> ----- Original Message -----
> >> >> From: Jason Godwin <[EMAIL PROTECTED]>
> >> >> To: Alexander Laderman <[EMAIL PROTECTED]>
> >> >> Sent: Thursday, July 27, 2000 12:33 PM
> >> >> Subject: Re: [IMail Server 6.0.2] Jason Godwin [T2000072101BA]
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> Alexander Laderman wrote:
> >> >>
> >> >> > Dear Chris,
> >> >> >
> >> >> > We have two versions of the templates installed. According to your
> >> >> > documentation one can have a different set of templates for each
> >virtual
> >> >> > host, and this is the case. The modified versions are installed on
> >most
> >> >> > hosts (because they look a lot better!!!), but we have set up a
> >another
> >> >> host
> >> >> > with the standard Ipswitch templates. The product's
> >> >> documentation actually
> >> >> > states that the customer is free to modify the templates, in fact
the
> >> >> manual
> >> >> > dedicates a whole chapter to this issue, check page 268.
> >> >> >
> >> >> > The error message we receive using both sets of templates is the
> >same,
> >> >> > "Invalid Top Directory name. Host can not be added". So we believe
it
> >is
> >> >> not
> >> >> > the modified template that is causing the problem.
> >> >> >
> >> >> > For instance, to add "testing.com", we follow these steps,
replicate
> >to
> >> >> see
> >> >> > for yourself:
> >> >> >
> >> >> > 1. We go to http://www.mercuryin.es .
> >> >> > 2. In the appropriate field we enter username as:
> >"[EMAIL PROTECTED]"
> >> >> and
> >> >> > password as: "mirage", account which is configured as an Imail
System
> >> >> > Administrator.
> >> >> > 3. Once logged in, it is clear that we are using the STANDARD V.6
> >> >> TEMPLATES.
> >> >> > 4. We hit the "Virtual Hosts" link.
> >> >> > 5. We click the "Add" button on the left.
> >> >> > 6. We enter only the relevant details, leaving the rest as
default:
> >> >> >
> >> >> > Official Host Name: testing.com
> >> >> > Top Directory: C:\Imail\mail\testing.com (we have also
> >tried
> >> >> > using relative paths)
> >> >> > (Virtual Address selected)
> >> >> >
> >> >> > 7. We then click the "Save" button.
> >> >> > 8. This error message appears: "Invalid Top Directory name. Host
can
> >not
> >> >> be
> >> >> > added".
> >> >> >
> >> >> > Please investigate in more depth as to the cause of the problem.
The
> >Web
> >> >> > Administration interface was one of the main features we chose
> >> >> IMail for.
> >> >> >
> >> >> > Also, we have not yet had a answer in regards to the "password
> >locking"
> >> >> > problem.
> >> >> >
> >> >> > Regards,
> >> >> >
> >> >> > Alexander Laderman
> >> >> > Technical Manager
> >> >> > Mercury Internet, S.L.
> >> >> >
> >> >> > ----- Original Message -----
> >> >> > From: <[EMAIL PROTECTED]>
> >> >> > To: <[EMAIL PROTECTED]>
> >> >> > Sent: Wednesday, July 26, 2000 4:01 PM
> >> >> > Subject: Re: [IMail Server 6.0.2] Jason Godwin [T2000072101BA]
> >> >> >
> >> >> > Look I am not going to waiste 10 more e-mails with you about this,
> >you
> >> >> need
> >> >> > to replace all templates with the default version 6 templates.
When I
> >> >> logged
> >> >> > on to that virtual site there were no options to do anything and
the
> >> >> > templates were version 5. There are no known issues with the
software
> >> >> doing
> >> >> > this so it's either the templates or something on your computer
> >> >> is screwed
> >> >> > up. Install the Default 6 templates and when I try to go back to
the
> >> >> primary
> >> >> > page it should look accordingly and say version 6 web messaging
> >> >> when I get
> >> >> > to the main screen. I have linked the 6 link. Extract the files to
> >your
> >> >> > Imail web folder and any other host folders that have a web
> >> >> folder in them
> >> >> > as well.
> >> >> >
> >> >> ftp://ftp.ipswitch.com/Ipswitch/Product_Support/IMail/templates/te
> >> >> mplates6.z
> >> >> > ip
> >> >> >
> >> >> > Chris Salvati
> >> >> > Tech Support Engineer
> >> >> > http://www.ipswitch.com
> >> >> > ____________________________________________
> >> >> > Visit our Knowledge Base at
> >> >> > http://support.ipswitch.com/kb/
> >> >> > for answers to common questions.
> >> >> >
> >> >> > Sign up for one of our discussion email lists at:
> >> >> > http://www.ipswitch.com/Support/mailing-lists.html
> >> >> > We offer a separate list for IMail, for WS_FTP Pro
> >> >> > and for WhatsUp Gold.
> >> >> > ____________________________________________
> >> >> > Need a Product Manual?
> >> >> > www.ipswitch.com/downloads/manuals.html
> >> >> > ____________________________________________
> >> >> > ----- Original Message -----
> >> >> > From: <[EMAIL PROTECTED]>
> >> >> > To: <[EMAIL PROTECTED]>
> >> >> > Sent: Wednesday, July 26, 2000 5:58 AM
> >> >> > Subject: Re: [IMail Server 6.0.2] Jason Godwin
[T2000072101BAZ378722]
> >> >> >
> >> >> > > Sender : [EMAIL PROTECTED]
> >> >> > > Tracking Number : T2000072101BAZ378722
> >> >> > > Pool : IMail Support
> >> >> > > Sent to : [EMAIL PROTECTED]
> >> >> > > Date : 7/26/00 5:56 AM
> >> >> > > ---
> >> >> > >
> >> >> > > I did use the standard template - - try jason%jasontest.com
> >> >> and password
> >> >> > mirage
> >> >> > > - still doesn't work.
> >> >> > >
> >> >> > > [EMAIL PROTECTED] wrote:
> >> >> > >
> >> >> > > > I did manage to add a virtual host. The templates you are
> >> >> running are
> >> >> > > > modified and we do not support that type of configuration. Use
> >the
> >> >> > default
> >> >> > > > templates for Imail then try again. You can get the default
> >> >> templates
> >> >> > from
> >> >> > > > our website. Simply do a search for web templates. Download
the
> >> >> default
> >> >> > 6
> >> >> > > > templates. Extract the templates into your Imail Web folder
then
> >try
> >> >> > again.
> >> >> > > > Back up your current web folder before you do this or you will
> >loose
> >> >> all
> >> >> > of
> >> >> > > > your current templates.
> >> >> > > >
> >> >> > > > Chris Salvati
> >> >> > > > Tech Support Engineer
> >> >> > > > http://www.ipswitch.com
> >> >> > > > ____________________________________________
> >> >> > > > Visit our Knowledge Base at
> >> >> > > > http://support.ipswitch.com/kb/
> >> >> > > > for answers to common questions.
> >> >> > > >
> >> >> > > > Sign up for one of our discussion email lists at:
> >> >> > > > http://www.ipswitch.com/Support/mailing-lists.html
> >> >> > > > We offer a separate list for IMail, for WS_FTP Pro
> >> >> > > > and for WhatsUp Gold.
> >> >> > > > ____________________________________________
> >> >> > > > Need a Product Manual?
> >> >> > > > www.ipswitch.com/downloads/manuals.html
> >> >> > > > ____________________________________________
> >> >> > > > ----- Original Message -----
> >> >> > > > From: <[EMAIL PROTECTED]>
> >> >> > > > To: <[EMAIL PROTECTED]>
> >> >> > > > Sent: Friday, July 21, 2000 10:20 AM
> >> >> > > > Subject: [IMail Server 6.0.2] Jason Godwin
[T2000072101BAZ376147]
> >> >> > > >
> >> >> > > > > Sender : [EMAIL PROTECTED]
> >> >> > > > > Tracking Number : T2000072101BAZ376147
> >> >> > > > > Pool : IMail Support
> >> >> > > > > Sent to : [EMAIL PROTECTED]
> >> >> > > > > Date : 7/21/00 10:19 AM
> >> >> > > > > ---
> >> >> > > > >
> >> >> > > > > Name: Jason Godwin
> >> >> > > > > Address: [EMAIL PROTECTED]
> >> >> > > > > Product: IMail Server 6.0.2
> >> >> > > > > OS: Windows 2000
> >> >> > > > > Serial Number for Registered User: IU-600762
> >> >> > > > > Problem:
> >> >> > > > >
> >> >> > > > > Hi !
> >> >> > > > > We've just migrated from netscape messaging to your product
due
> >to
> >> >> > better
> >> >> > > > > anti-spam control and we're having some problems with the
> >> >> web-based
> >> >> > admin
> >> >> > > > > options.
> >> >> > > > >
> >> >> > > > > Problem 1) - we cannot seem to add a virtual host via the
web
> >> >> > interface
> >> >> > > > > although the command line utility works fine.
> >> >> > > > >
> >> >> > > > > Problem 2) - when we want to change a password it often
returns
> >us
> >> >> to
> >> >> > the
> >> >> > > > > main page asking us to log back in. If we manage to
> >> >> actually get to
> >> >> > the
> >> >> > > > > password screen it often says that the record is being
changed
> >by
> >> >> > someone
> >> >> > > > > else and try again later (even if its not)
> >> >> > > > >
> >> >> > > > > If I gave you a username and password with admin rights
could
> >you
> >> >> have
> >> >> > a
> >> >> > > > > look at our configuration please. This is a production
server
> >so
> >> >> > please
> >> >> > > > > take upmost care !
> >> >> > > > >
> >> >> > > > > webmail url - http://pop.mercuryin.es
> >> >> > > > > username - jason
> >> >> > > > > password - mirage
> >> >> > > > >
> >> >> > > > > Best regards
> >> >> > > > >
> >> >> > > > > Jason Godwin
> >> >> > > > > Managing Director
> >> >> > > > > Mercury Internet SL
> >> >> > > > >
> >> >> > > > >
> >> >> > > > >
> >> >> > > > > --
> >> >> > > > >
> >> >> > > > > Ask A Tech Version 1.6 98-11-11. (c) 2000 Ipswitch, Inc.
> >> >> > > > >
> >> >> > > > >
> >> >> > > > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> >> to be removed from this list.
> >> >>
> >> >> An Archive of this list is available at:
> >> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >>
> >> >
> >> >Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> >to be removed from this list.
> >> >
> >> >An Archive of this list is available at:
> >> >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >
> >> >
> >> >Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> >to be removed from this list.
> >> >
> >> >An Archive of this list is available at:
> >> >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >
> >>
> >> --
> >> Alan Barton
> >> IT Support & Development Manager
> >> St. John's College School
> >> 73 Grange Road
> >> Cambridge
> >> CB3 9AB
> >>
> >> Tel: 01223 353611
> >> e-mail [EMAIL PROTECTED]
> >> --
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >> An Archive of this list is available at:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >>
> >
> >Please visit http://www.ipswitch.com/support/mailing-lists.html
> >to be removed from this list.
> >
> >An Archive of this list is available at:
> >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
>
>
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