Steve,
Please do not take my earlier message as anything other than an attempt to
get more and clarify, information. The things you said before were just so
unusual, I had to make sure you really meant what you were saying! You must
know that people do make typos and are not all at the same level of
knowledge of IMail, in this forum.
Ok, now that you have confirmed these things, and I read your other
responses about using fewer IPs, I have more information to work with. What
I said it still true, but your system is not doing this, so that helps
define the problem. So, now we have to make it work the 'right' way or find
out why it won't.
IMail 6.04 does have some things changed that were to fix IP problems in W2K
(- Corrected a crash in SMTP32 on Win2K that occurs when the server has more
than 255 IPs installed). And I have heard of problems with some Intel 10/100
(not positive of exactly which ones) cards (or drivers, not sure yet and I
also see you asking this question a while back). So I suspect it is some
combination of OS (and/or SP), NIC (or its drivers) and IMail, that is
causing your situation.
Yes, if the SMTPD32 is still running, and you tried to start it, you
certainly might get the error you showed earlier! The thing to do here is to
stop the first instance, before attempting to start another. If it cannot be
stopped in IMail Administrator or the Services (or whatever W2k uses to do
this), then I would try the 'net stop smtpd32' command. If that does not
work, I'm out of options and ideas, except for a reboot.
Now, I see you are saying that this is happening on both a 6.04 and a 6.03
system (I'm assuming similiar hardware/software, ie NIC and OS/sp). So this
tells me the problem is not in the 6.04 patch. Ok, that is 1 thing
eliminated. Now we have to find the things these systems have in common that
are contributing to the trouble.
Since you do say that the number of IPs the system has, affects the problem,
I have to believe (because I have seen it before) the problem lies in the
NIC or driver. Yes, I know Intel stuff is good, but like everyone else, they
can have problems, too. I do not have any hard data to help, but it could be
worth the effort to at least try a different NIC and driver. I'm not saying
that it is not IMail, but in 4 years of supporting it, I have never heard of
a problem like this, that I can recall, that proved to be IMail.
Well I hope that is enough for you to investigate some more. Let us all know
things you find along the way. We can help you stay on the quickest way to a
solution.
PS, as you know, I and other Ipswitch employees, do not have to answer
questions here, any more than any person on the list. Ipswitch does not
directly 'support' this list, but does allow me to, even during work hours.
I may sometimes say some things that might seem 'harsh' (I really try not
to, I was just attempting to correct what I saw/though was
'mis-information'!), but if you think of me as just another forum member, I
think we can get along, just fine!
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "STEVEN MOORE (IFL)" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 03, 2000 12:32 PM
Subject: RE: [IMail Forum] 6.04 smtp service does not restart properly
> Hi Daniel,
>
> I've just reopened a support call on this, however I do know what I mean,
> SMTPd32.exe does not stop on my system when I restart the Imail SMTP
> service. Windows thinks that the service has stopped so when I start the
> service again it starts a second smtpd32.exe process.
>
> I'm not being funny, but assuming the customer does not know what he is
> talking about or seeing is not a great way of getting to the root of the
> problem . I am aware of the distinction between smtp32.exe and
smtpd32.exe.
>
> smtpd32.exe can not being killed using the stop service mechanism when my
> server has more than 133 IP addresses bound.
>
> I have just tried this out on our live 6.03 installation which also
exhibits
> the problem so it has just got that bit more important that we solve it as
> rebooting servers in remote wan centres just because the SMTP service is
> down is something that we loath doing and very risky.
>
> thanks
>
> Steve
>
> Steven Moore
> Internet Development Engineer
> Research Machines
> +44 1235 823522
>
> -----Original Message-----
> From: Daniel Donnelly [mailto:[EMAIL PROTECTED]]
> Sent: 03 August 2000 16:52
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] 6.04 smtp service does restart properly
>
>
> Steven,
>
> First, I think you mean SMTP32 processes, not SMTPd32 (that is the service
> and there is/should be, only one of them running). Even if SMTPd32 is
> stopped and restarted, the SMTP32 processes will be unaffected, as they
are
> independant.
>
> As for your suggestion about the binding upon restart, that too (I'm
> afraid!) is not correct. I cannot tell you how many times I have seen
SMTP32
> processes running and have stop/started the SMTPD32 service, without
> trouble. And if we are talking about a restart of the computer, then all
> processes are terminated by the OS at shutdown, so there are no SMTP32
> processes running at the time the SMTPD32 is started, after the restart.
> BTW, I have found that it is not necessary to stop SMTPD32, to 'kill'
SMTP32
> processes. As a matter of fact, if you do stop SMTPD32, then 'kill' SMTP32
> processes, I found that I had to restart the computer to get it all
working
> again.
>
> If SMTPD32 cannot bind to port 25, that would normally imply some other
> process or service has claimed it. Usually this means another SMTP
process,
> program or service. I think this could also mean that the OS or hardware
> (NIC?) problems, could also be affecting the situation.
>
> I'd check the Event Log after a bad startup attempt, to see if there are
any
> errors or warnings from that time. This might offer some clues about what
> might be grabbing the port or not making it available.
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "STEVEN MOORE (IFL)" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, August 03, 2000 8:31 AM
> Subject: RE: [IMail Forum] 6.04 smtp service does restart properly
>
>
> > Further to this I have discovered that it is leaving smtpd32.exe
processes
> > hanging around when the service is stopped from either the IMail admin
> prog
> > or from the Windows 2000 services snapin.
> >
> > It makes sense that it can not bind when you restart because these
> processes
> > are still active and bound to the port. I shall be calling Ipswitch soon
I
> > think.
> >
> > Steve
> >
> >
> > Steven Moore
> > Internet Development Engineer
> > Research Machines
> > +44 1235 823522
> >
> >
> >
> > STANDARD DISCLAIMER: This message is confidential. You should not copy
it
> or
> > disclose its contents to anyone. You may use and apply the information
> only
> > for the intended purpose. Internet communications are not secure and
> > therefore RM does not accept legal responsibility for the contents of
this
> > message. Any views or opinions presented are only those of the author
and
> > not those of RM. If this email has come to you in error please delete it
> and
> > any attachments.
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
>
> STANDARD DISCLAIMER: This message is confidential. You should not copy it
or
> disclose its contents to anyone. You may use and apply the information
only
> for the intended purpose. Internet communications are not secure and
> therefore RM does not accept legal responsibility for the contents of this
> message. Any views or opinions presented are only those of the author and
> not those of RM. If this email has come to you in error please delete it
and
> any attachments.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
