RE: [IMail Forum] Is it our Responsibility

[Madscientist]

I can give you our position.   1) It is not our responsibility, but as an added benefit (for which we exact a higher price), we make our best efforts to protect our users and their external counterparts... we also think that anything we can do as good netizens we should do.   2) We have some general guidelines that we use when we establish our pricing & support rates... if a user begins to extend beyond those limits, then we may ask them to stop, or we may adjust our thinking... if the situation is out of hand (meaning that it is causing us or other users a problem) then we ask the user to change their habits... their contract states what our general guidelines are and they agree to abide by any reasonable request.   I should stat that we are not a _typical_ ISP and our customers are primarily considered to be "strategic partners" with whom we have long-term relationships. It is likely in a more anonymous ISP environment that stiffer rules would be required - and lower prices would be required as well.   Hope this helps, _M -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Stephen LaBuda Sent: Friday, February 23, 2001 6:21 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] Is it our Responsibility (1) Is it our responsibilty as providers of mail to stop virus's from entering another persons network/computer through our mail server?  I posed the question to myself and not quiet sure how to answer.  I personally don't think it is, what do you guys do?   (2) From an ISP standpoint, what do you all consider excessive use on the mail server?  A certain number of messages per day?  Or maybe a certain number of Bytes sent or received.   I have been struggling with myself over these very issues lately and cannot come to a firm decision.  Hopefully someone out there can offer some advice on these subjects and any other E-Mail specific policies that they or their company have implemented.    Thank You All in Advance   Stephen LaBuda