I have to agree in part. I get quick email responses, but I have to often
explain myself in numerous different ways to get my point over, as it is
often misunderstood - now that could just be me not explaining myself very
well, however I would not like to think this.
G.
---
Date: Wed, 16 May 2001 10:47:58 -0400
From: "andyb@thumpernet" <[EMAIL PROTECTED]>
Subject: [IMail Forum] Imail tech support
Reply-To: [EMAIL PROTECTED]
Hi all,
This being a public forum and all...I thought it might be a good place
to ask everyone if their support experience with Ipswitch and Imail has
been abysmal as mine has been.
It takes at least 2 days for an email response, and sometimes (just
recently) they don't respond at all.
And, I have paid for an annual support contract.
In my book, these guys need to get their act together. If I treated my
customers like that...I wouldn't have any...
Thanks, andyb
[EMAIL PROTECTED]
--
Glenn P. Smith
t. +44 (0) 7976 76 86 52
f. +44 (0) 702 11 00 466
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