The funniest tech support I have had was with IBM. I had a programmer
working for me updating a piece of in-house software that was several years
old written in IBM's proprietry version of C (the name escapes me) to run on
os2 using IBM's DB2. on the programmers suggestion that we updated all three
products I contacted our suppliers and no one could help so I contacted IBM
sales directly.
The person I spoke to hadn't heard of the C program,wasnt sure if they still
sold DB2 and had never heard of OS2, he asked if we had considered an
NT4,visual studio and SQL server solution ?
Good old IBM and they wondered why they lost market share !
----- Original Message -----
From: "Charles Stanley" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, May 17, 2001 8:40 AM
Subject: Re: [IMail Forum] Imail tech support
> At 12:10 AM 05/17/01, you wrote:
>
> >I have to agree in part. I get quick email responses, but I have to often
> >explain myself in numerous different ways to get my point over, as it is
> >often misunderstood - now that could just be me not explaining myself
very
> >well, however I would not like to think this.
>
> Tech support can be an extremely difficult job, and frequently, the desks
> are staffed by "less than completely knowledgeable" personnel. On the
> other hand, try talking to MS's tech support. At least Ipswitch has the
> decency to answer messages.
>
> The last time I had a conversation with one of the Microsoft "support
> engineers", I was very much in doubt if the person had so much as
graduated
> high school, much less had any actual technical training/education. Can
we
> spell "minimum wage" boys and girls?
>
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
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>
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