At 12:10 AM 05/17/01, you wrote:
>I have to agree in part. I get quick email responses, but I have to often
>explain myself in numerous different ways to get my point over, as it is
>often misunderstood - now that could just be me not explaining myself very
>well, however I would not like to think this.
Tech support can be an extremely difficult job, and frequently, the desks
are staffed by "less than completely knowledgeable" personnel. On the
other hand, try talking to MS's tech support. At least Ipswitch has the
decency to answer messages.
The last time I had a conversation with one of the Microsoft "support
engineers", I was very much in doubt if the person had so much as graduated
high school, much less had any actual technical training/education. Can we
spell "minimum wage" boys and girls?
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