Hi,
My annual "support" contract ran out a month or two ago. Coincidentally, I
had encountered two "design flaws" around that time that caused problems in
the area of list management and mis-configured external relay servers. The
latter one was outright disruptive to my mail server.
So I decided to "test" the worth of my support contract and reported both.
I did receive replies, but did not get the impression that the severity was
appreciated and after a few emails to narrow the scenario down, there was no
more follow-through.
Needless to say - I decided NOT to renew my support contract until I receive
a true value (as in: release of the new version).
A while later a sales person reminded me to renew - I provided them with
both "case" numbers. It started a very brief interaction and then there was
no more follow-through once again.
Best Regards
Andy Schmidt
Phone: +1 201 934-3414 x20 (Business)
Fax: +1 201 934-9206
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