It is a possibility that the user hit the Delete All button instead of the
Delete button. He is an above average user and knows the different, so if
he did it was a mistake. He may try to deny it, is there any why of proving
it? In the W*.logs?
Arthur Donchey, CISSP
V.P.Griffen & Assoc. L.L.C.
http://www.vpga.com
[EMAIL PROTECTED]
Skyline Internet Inc.
http://www.skylineinternet.com
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Friday, 07 July 2006 11:53 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Web Mail Deletion Problem.
Arthur,
Never heard of this being a problem! But there is a 'delete all messages'
button that can cause that to happen. Normally one need only select each
message to be deleted by clicking (puts a check in the box) for each
message, then clicking the delete button so only the selected messages get
deleted. Is that what the user is doing???
Might be best the ask the user for the steps he is performing, rather than
give him to correct ones. That way he can tell you what he is doing without
any influence from you.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Arthur Donchey" <[EMAIL PROTECTED]>
To: "IMail_Forum@list. Ipswitch. Com" <[EMAIL PROTECTED]>
Sent: Monday, June 04, 2001 10:12 AM
Subject: [IMail Forum] Web Mail Deletion Problem.
>
>
> Hello List,
>
> One of our IMail users is complaining about deleting several of message
> from his main mailbox using Web Messaging and having all his messages
> disappear even unread ones. He is using Outlook part of the time, but NOT
> at the same time (I checked the logs). He claims this has happened more
> then once. I search IpSwitch KB and didn't find anything. Any help would
> be helpful.
>
> Imail Version 6.05 and default Web Templates.
>
> Arthur Donchey, CISSP
>
> V.P.Griffen & Assoc. L.L.C.
> http://www.vpga.com
> [EMAIL PROTECTED]
>
> Skyline Internet Inc.
> http://www.skylineinternet.com
> [EMAIL PROTECTED]
>
>
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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