----- Original Message -----
From: "andyb@thumpernet" <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Tuesday, June 19, 2001 8:27 AM
Subject: Re[2]: [IMail Forum] Upgrade question
> Hi Lee,
>
> Unfortunately, I agree with your assessment of this upgrade issue.
> What a wonderful opportunity for Imail to be magnanamous is some way,
> instead of being greedy.
>
> We all know this this business is about the money, but the double
> dipping is over the top. I have an unlimited license with a valid
> service agreement. It's offensive to be asked for more money after
> spending the money within the last 4 months to buy what I have.
i thought that having a valid service agreement (OR being within the 60 day
grace period) entitles you to a free upgrade to v7. if i'm wrong in this,
please let me know, but that's what i was told by ipswitch.ca a few weeks
ago when we bought v6.
>
> As it is...the tech support I get is not good... The follow-up by the
> tech group and tech manager are not good...kinda non-existant...
>
> There is very little value in the service agreement as it is...
>
> Thanks, andyb
> [EMAIL PROTECTED]
>
<SNIP>
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