well, you're right about the indexing but this is happening indefinitely.
Bill
----- Original Message -----
From: "R. Scott Perry" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, July 02, 2001 11:18 AM
Subject: Re: [IMail Forum] Version 7.02 problem
>
> >We have been running Imail for over a year quite happily but have had a
> >problem since upgrading to Version 7.02
> >
> >When a user collects their mail they are getting the "Retrieving list of
> >messages from server" messages and it takes up top 3 mins for this to be
> >proceesed even if there are only a couple of messagesw aiting??????
> >
> >Has anyone else had this problem? We have mailed Tech support but just
> >wanted to see if this was an isolated case.
>
> It's probably because the mailboxes are being re-indexed. The format of
> the index files for the mailboxes has changed in 7.0, and they have to be
> re-indexed before they are used the first time. This can take quite some
> time if they have a lot of messages somewhere (such as a deleted/sent
> folder). But, this should only happen the first time they access their
> mail after the upgrade, and not after that.
> -Scott
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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>
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