You and some people are lucky. We have 50,000+ users who use the system spread across 100+ domains. The box iis nt4. It worked fine and was stable on 6x (few little things, but nothing big). We waited to upgrade to 7x until people seemed to think it was stable (a few hot fixes ago).
It had a bad memory leak, how this didn't effect everyone is beyond me - but okay - it didn't effect you. Had to reboot every 3days. So when the new hotfix said this was fixed, i rejoiced. Now i have a system crash twice a day. My service contract ends at the end of this month. I cannot for the life of me justify the money for the level of service i have been provided. When I call the tech support line, I feel like I am bugging someone or making waves. That is not a pleasant exp. I cannot remember one time that support has been helpful except to give me a password to download a file when the patch won't take and I need a new complete install. Compare this with great support from hksi and declude whom I paid a fraction of the money for their product. I have spent the week looking for alternatives. Ipswitch is costing me customers. They are costing me my time, they are costing me health with the stresss. Be happy you have a stable system, but do not mock those with problems. That is foolish. Chet ---------- Original Message ---------------------------------- From: "David Setzer" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Fri, 25 Jan 2002 09:39:54 -0500 >> wish I had the magic dust you guys use, an imail system without >> problems sounds like an imail system without users. > >Unfortunately, I think you may be right. We have been using Imail for 2.5 >years now and seen it be extremely stable. The only problems we've had >were: > >1. Web Messaging stopped responding after 1-2 days and needed restart. This >was fixed by putting Imail on its own box without IIS. > >2. Web Messaging needs restart after SQL service stops/starts. Still don't >have any explanation but since SQL only stops/starts once every month or two >its not an issue. (No...we're not running SQL on the same box as Imail) > >3. 1 or 2 users have strange webmail problems like can't forward message or >can't save preferences. > >Anyway...other than those few items, Imail has basically been a "set it and >forget it" solution. It has been very cost effective and we haven't had to >pay for any extra tech skills. (I couldn't program a line of code to save my >life) > >HOWEVER, while we have approximately 1500 users across 8 domains (IP and >IPless)(ODBC and Registry), our usage rarely tops 5% on a Xeon 600 with 1G >RAM. What concerns us now is that we could be forced in the near future to >add thousands of users that would tax our rescources much more heavily. >When we purchased Imail the one adverstising claim that stuck in my mind was >"100,000 users and 1 million messages a day" on middle of the road hardware. >This gave me great confidence. > >In lurking (and occassionally posting stupid answers :-) on this list for >almost a year now, I have seen two basic Imail user experiences. They show >up again in these two threads. "Imail is so unstable, it sucks" and "Imail >is the most stable software we have." > >So...My Question (Yeah! Finally!) For those of you that have constant >problems with Imail; what are your load factors? What 3rd party products are >you using (HKSI, Declude, Imgate)? And... for those of you that aren't >having problems with Imail; Same Question. > >Or maybe I should ask it this way. Is there anyone out there with high load >factors that experiences Imail to be extremely stable and reliable? and... >Is there anyone out there with very low load factors that experiences Imail >to be unstable and buggy? Maybe this could shed some light on this constant >theme that boils up every few weeks. > >Congratulations, you finished this post. > >David > > >Please visit http://www.ipswitch.com/support/mailing-lists.html >to be removed from this list. > >An Archive of this list is available at: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > ________________________________________________________________ Get your own evilemail.com address at http://www.evilemail.com Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
