Agreed, it is web messaging that i rely on, so it is where my problems are, and yes mabey a "blanket statement" is a little rude, but it was completely true. Hopefully you are right and the fact I am expressing my problems with thousands in their user community it will motivate them to care more about those of us who have support agreements and case numbers that are in the ignore stack.
They have always sounded sincere about wanting to help me but that was all i got. I think the problem is either support doesnt have a good enough relationship with the development staff(the only ones who truely know what the product is doing and what could cause it to fail), they have so many bugs they can't address them all, or they worry more about todays income than 5 years from now(features over stability). BTW...are you an extremely fair person or an ipswitch spy??? ---------- Original Message ---------------------------------- From: Sanford Whiteman <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Fri, 25 Jan 2002 00:24:50 -0500 Jamie, I agree wholeheartedly that Ipswitch's paradoxical upselling of the least proven, least stable parts of the product (Web Messaging, and now Web Calendaring too) is unprofessional and that their bug acknowledgments are too rare, their bug fixes spotty, and their regression testing nonexistent (to put it mildly). Since every one of your stated problems was Web-related, though, I do think your blanket statement about the product was unwarranted. While I can't offer you any more relief than what you're getting from HKSI, perhaps in provoking you to (re)state your complaints in detail I've given Ipswitch lurkers (please, let there be some!) something more to work with. Regards, Sandy Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ ________________________________________________________________ Sent via the KillerWebMail system at qualifacts.net Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
