This will occur if the sever does not receive a successful download
message back from the client or if the download of mail is interrupted. The
same messages will download every time until the problem is fixed or the
server receives a successful download message back from the client. We're
an ISP and we usually see this when some "cool new" (& and utterly huge)
shockwave cartoon comes out. Clients get all of their mail until they hit
the big one and it times out.
Our first step to resolving this is to set the server time out on the
clients mail api to 5 minutes and then have them try receiving their mail
again.
Step two is to have them or us go in through web messaging and delete
all of the already downloaded messages and look for the message with the
jumbo attachment.
Step three is to delete and recreate the mailbox on our end. It does
little to delete and recreate it on the client side if it is already
working.
Kevin Childers
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Customer Support Desk
(910) 486-7845 / (888) 228-0312
Fayetteville Internet Communications
APCNet - FayNet - NetQuick - QuickWAN
The Carolinas' Fastest Internet Communications Provider
----- Original Message -----
From: "Smart Business Lists" <[EMAIL PROTECTED]>
To: "Sheldon Koehler" <[EMAIL PROTECTED]>
Sent: Wednesday, February 20, 2002 12:18 PM
Subject: Re: [IMail Forum] E-mails getting reset
> Wednesday, February 20, 2002 you wrote:
> SK> This happened to one of our customers last year and I do not remember
> SK> exactly what we did to resolve it. But it is on the client side. In
our
> SK> case, it would only happen every few days or so. I think we ended up
> SK> uninstalling and reinstalling Outlook 2k from scratch to solve it.
>
> I used to leave one day's emails on the server in case I had an
> emergency or something. I was using Outlook then and it
> occasionally would just download all the messages on the server -
> sometimes 2 or 3 times in a day.
>
> I finally gave it up as a bad idea and made a save account to
> store messages longer.
>
> I also believe it is a client issue.
>
> Terry Fritts
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
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>
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