Check the user's MTU (Max IP Packet Size on 2000/XP/ME). Make sure it is setup for a dialup network which I believe would be 576
Eric S ----- Original Message ----- From: "Dennis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, April 03, 2002 10:50 AM Subject: RE: [IMail Forum] Web messaging problems with dialup users? > Thanks Jason. This issue is a constant one, it happens all the time, so > stopping and restarting the services did not fix the problem. Also these > users are using current browsers, mostly IE 5.5 and IE 6. Any other > suggestions? > > On Wed, 3 Apr 2002, Jason Alba wrote: > > > This worked for me when ONE user couldn't delete... > > > > http://support.ipswitch.com/kb/IM-20000118-DM01.htm > > > > Jason Alba > > IT Manager > > tel: 208.232.8599 x323 > > fax: 208.232.6068 > > http://www.varsitycontractors.com > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Dennis > > Sent: Wednesday, April 03, 2002 8:04 AM > > To: [EMAIL PROTECTED] > > Subject: [IMail Forum] Web messaging problems with dialup users? > > > > > > I'm having a strange problem with web messaging. I've been getting > > complaints from several users that they are unable to delete messages or > > reply to messages using web messaging. The only thing these users have > > in common is the fact that they all connect to the Internet over slow > > dialup links. > > > > One of the users experiencing this issue is local to me. So I had him > > bring his PC to my office. We dialed into his ISP, and sure enough, no > > delete or reply. You click the delete or reply buttons and the same > > page just reloads, nothing happens. We then put his computer on my LAN, > > and connected to web messaging, no problems at all, everything worked > > fine. I haven't heard a single complaint from users connecting to web > > messaging over cable/dsl modems or corporate LANs. > > > > Anyone else ever encounter this problem? I'm running Imail 7.06 HF2 on > > windows 2000 server with the latest default templates. Could this be a > > template problem on my end? > > > > Thanks for the help. > > > > -Dennis > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > > to be removed from this list. > > > > An Archive of this list is available at: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Please visit the Knowledge Base for answers to frequently asked > > questions: http://www.ipswitch.com/support/IMail/ > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > > to be removed from this list. > > > > An Archive of this list is available at: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Please visit the Knowledge Base for answers to frequently asked > > questions: http://www.ipswitch.com/support/IMail/ > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
