>When a Web Messaging user logs on to their account on any computer, it takes
>forever to open the main page, and perform any actions.
>
>The kicker is, anytime they log on to their web messaging account, we see
>floods of backdoor.trojan alerts from Norton Corporate Anti-Virus on the
>server as the trojan goes for every box in their account. Once logged off,
>the activity stops.
Well, that's why it takes them a long time to get to the main page.
You have an AV program that is scanning the .mbx file, which can take a lot
of time for large .mbx files.
>The Win2K server housing Imail is not infected, and quarantines the infected
>files.
What files? The main.mbx file? If that happens, the user won't be able to
get any of their E-mail (virus-laden or not).
>I would love to hear some comments as to what we can do to stop this from
>happening, if at all possible. The time it takes to perform activities in
>their Web Messaging account is prohibitive.
Well, getting rid of the virus is the first step. You might want to
consider using a program designed to scan E-mail for viruses, such as our
Declude Virus or IMail AntiVirus. That way, the user shouldn't get a copy
of the virus in their mailbox in the first place. And, by not having to
scan the .mbx files, access to their E-mail will be faster and you won't
have to deal with all those virus warnings. And, as a bonus, the sender
(and recipient and others, if you want) of the virus will receive a
notification that they were sending a virus. And, all types of viruses can
get caught (scanning an .mbx file with a standard virus scanner may only
catch a handful of viruses, such as only HTML viruses).
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
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